The search engine industry frequently innovates as do consumer behaviors for discovery and sharing. Those changes require search marketers to take a fresh look at what search engine optimization (SEO) is and why companies should or should not engage in its practice.

Defining search engine optimization is often focused on the mechanics:
“SEO considers how search engines work and what people search for. Optimizing a website primarily involves editing its content and HTML and associated coding to both increase its relevance to specific keywords and to remove barriers to the indexing activities of search engines.” (Wikipedia).

Even Google offers a definition of what an SEO is along with guidelines:
“Many SEOs and other agencies and consultants provide useful services for website owners, including: Review of your site content or structure, Technical advice on website, development: for example, hosting, redirects, error pages, use of JavaScript, Content development, Management of online business development campaigns, Keyword research, SEO training, Expertise in specific markets and geographies.”

Since the key components of how a search engine works include: crawling, indexing and sorting, those are the functional focus areas of most SEO efforts.  Most experienced internet marketing professionals will admit that is a limited view of the value SEO brings.

What about link building and promotion of content? What about search for content that isn’t product or service oriented? What about search within closed networks? What about real-time search? What about niche search: vertical, local, mobile, multi-lingual? What about social search?

Readers of Online Marketing Blog and those that have seen @toprank staff speak at conferences know this fundamental premise: “If it can be searched on, it can be optimized”.  No search engine is perfect, so help in making information available and easily understood is incredibly helpful for the engines, for consumers that use those search engines and the content sources represented in search results.

Code, site architecture and server issues that affect how search engine bots interact with and index a web site’s content are certainly important as are keyword research and the subsequent use of those keywords in tags, on-page copy, markup and anchor text links between pages.  These areas all fall under the realm of “on-page SEO”.  The Yang to that Yin is “off-page SEO” which is basically link building. For more of this kind of practical SEO advice, read “Basics of Search Engine Optimization“.

Defining SEO can be as simple as, “Optimizing digital content for better performance in search.”  That’s a broad definition and the implications and value from improved search performance can range from increased sales to lowered customer service costs. It really depends on what customers are searching for, whether available company content is optimized and if analytics are in place to benchmark and measure performance.

Consumers are prompted to use search in a variety of scenarios ranging from research to finding products for purchase.  In most cases, SEO consultants (like TopRank ) are hired by corporate marketing departments to improve the search visibility of products and services being marketed to customers. Improved search engine placement typically results in an increase in traffic (qualified by the search terms used) and an increase in sales.

Marketing departments fund most Search Engine Optimization efforts whether they are executed in-house, by outside consultants or as is increasingly common, a combination of the two.  Companies that take a holistic view of search and approach the notion of “If it can be searched, it can be optimized” strategically, find themselves with an opportunity to not only improve marketing performance and efficiency via SEO, but do the same for other content areas as well.

Most companies only engage, implement and measure SEO efforts to increase revenue as part of marketing. Those same companies often publish many other types of content ON and OFF the site as well as content that has a ROI, but isn’t part of marketing. Customers are searching for this content and if it’s not well optimized, cannot find it. That spells opportunity.

Companies that implement keyword research and SEO efforts for their web sites holistically, typically realize a very desirable combination of benefits that include an increase in sales as well as a reduction of costs in certain areas. If not a reduction in costs, at least an improvement in efficiency and performance.

For example: Most on site search functions for company web sites rate a C to D minus. Google on the other hand, can do quite well with such content.  After the sale, customers often search for company contact info, product support and customer service related info. “How to fix this or that” or “Where to re-order this or that part.”  Increasing numbers of companies have invested in the aggregation and publishing of this kind of information, but the usability inherent to those systems is often flawed.

Making FAQ and Knowledgebase information available to external crawlers like Googlebot, SLURP and MSNBot as well as the systematic keyword optimization of such content makes it more easily available to customers that are looking. Companies invest in aggregating product and customer service / support information to reduce overall customer service costs (call centers are expensive) and hopefully provide better service to customers in a way that is more convenient for them (i.e. 24/7 online).  Making support content perform better in search can facilitate those performance and cost efficiency goals.

There are other examples I could share involving SEO for job listings, news content and others, but I think you get the model. Assess all content being published online (from text to digital assets) to determine the audience and whether improved search performance can help reach business goals. Those goals might be increased sales, branding/reputation, recruiting better employees while lowering recruiter costs or increasing media coverage while lowering PR agency costs.  The thread that binds this kind of SEO effort is that customers are searching for content being published on and off company web sites (inside social networks for example), but it’s often difficult to find. Making content easier for customers to find can help multiple departments reach business goals.

In the end, whether search optimization efforts are for marketing, public relations, talent acquisition, customer service or consumer research, my preferred definition of SEO is a broad one and commercially focused: “Optimizing digital content for search engines and consumers to improve performance and reach business goals.”

What is your definition of SEO? Do you find companies measuring the value of SEO beyond increased traffic and sales?

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© Online Marketing Blog, 2009. |
Defining Search Engine Optimization |
17 comments | http://www.toprankblog.com

[Note from Lee: User Generated Content for SEO is something we haven't written about in a while, but now more than ever, marketers need to find efficient ways to generate content assets for search engines as well as the ability to meet customer needs to interact and share. Michelle takes an updated look that I think companies would do well to consider.]

You’ve heard it before: Content is king. But there won’t be much of a kingdom unless that content is optimized. But who is going to create it? Useful, relevant content doesn’t come cheap, especially when your goals are to publish on a consistent basis. As an internet marketer, if you haven’t tapped into the power of user generated content, you may be giving up a goldmine of SEO assets to your competition.

A study conducted by eMarketer in early 2009 found that the number of Internet users who consume user generated content and who create it will shoot up significantly in the next four years:

• By 2013, nearly 155 million US Internet users will consume some type of content created by users, up almost 34% from 2008
• The number of content creators will grow to 114.5 million by 2013, an almost 39% increase from 2008
• By 2013, 51.8% of all US Internet users will be content creators, up from 42.8% in 2008

Most companies are not in the business of publishing content. But in order to compete on an internet that is increasingly participatory and social, both now and in the future, companies will need to work hard and smart when it comes to publishing useful content that both search engines and customers will love.

But just what works best–forums, reviews, blogs or social media? The answer is, there is no silver bullet. Like with all tactics that compliment search marketing objectives, what is successful for one organization may not be as effective for another. The way in which consumer generated content works within a particular company’s search marketing mix depends on a variety of factors including: content contribution and sharing needs of the audience, ability to create or update content management systems that support user content creation and moderation, a sound strategic plan for developing the software, building community and inspiring community promotion of keyword inspired content.

Keep in mind these 5 points as you explore how to integrate content created by users into your search engine marketing mix:

1. Give it time. Not all consumers will participate immediately—and some may never participate. Consumer generated content efforts, if easy to use and rewarding to users, can have a snowball effect.  The more content that is created by users, the more opportunities for non-participants to be motivated to join in.

2. If you think user generated content is just for the Millennial generation, think again. It’s true that Millennials are most likely to participate—56%, according to an eMarketer study. But 46% of Generation X and 31% of Baby Boomers are dipping their toes into creating their own content.  The key is to structure the ability to create content according to the needs of your audience. Research other web sites that offer customers the ability to create, mashup or share content and identify what appears to work and what doesn’t with audiences that are congruent to your own.

3. Broaden your definition of user generated content. Don’t simply think of content as text – blog posts, articles, reviews or comments. Instead, provide multiple media format options (that make sense) for your community including audio, images and video. Digital Asset Optimization of multiple media formats increases channels of distribution via specialty search engines as well as the density of a brand’s visibility in search results on a single query.

4. Go with what you’re comfortable with. There are many forms of content that you can take advantage of, from consumer generated article submissions to customer product reviews. So begin with what you think is right for your site and your organization. Start small by incorporating a voting feature on your website, or go big by launching a contest to promote user generated videos or photos.  Think of both your own goals for content to rank well in search engines, but especially think of your customers’ unmet needs for interaction and content sharing. Then provide options for them to meet those needs in a way that allows your target keyword phrases to be used in the content that is created and shared.

5. User generated content can have the same effect as search engine optimized content on your site. First, content can be focused toward targeted keywords by providing pre-populated categories, tags and content options that have keywords already embedded. Second, it’s the nature of a vibrant community to add new content frequently, which will attract search engine spiders on a regular basis. And third, intriguing and useful content can attract incoming links.

Adding user generated content options to a web site can help meet several business and marketing objectives ranging from allowing active and passionate customers the ability to “have a say” about their favorite topics and brands as well as employing the efforts of many, many others to create content that can do well in search results to drive traffic to your web site.

The next step is to decide what your customers will respond to, what are their content creation and sharing needs and what will it take to create a plan and to test social/content sharing features.

If you’ve added social content sharing to your web site, what was your experience? What advice can you share with other web site owners for a successful consumer generated content program?

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© Online Marketing Blog, 2009. |
Basics of User Generated Content for Search Engine Optimization |
11 comments | http://www.toprankblog.com