febrero 11, 2010

5 Ways to Avoid Sabotaging Your Personal Brand Online

me keys imageDan Schawbel is the bestselling author of Me 2.0: Build a Powerful Brand to Achieve Career Success, an award winning blogger at Personal Branding Blog, a national speaker and consultant on branding and a BusinessWeek columnist.

There have been countless incidents in which professionals have lost their jobs, been evicted, or even been arrested for things they’ve done on social networks. There has never been a more important time to discuss the many ways you can sabotage your personal brand, and how you can prevent these mistakes before it’s too late.

A new report by Microsoft states that 64% of HR managers think it is appropriate to look at online profiles of candidates and 41% have rejected people as a result. Your online presence — which may consist of both content that you provide (on your LinkedIn profile for instance), as well as what’s written about you by people you may or may not know — is slowly becoming part of the formal recruitment process. It’s also where first impressions occur before in-person handshakes are made, so you have to make sure you are managing your brand online, before someone else does it for you.  The following are five ways to avoid sabotaging your personal brand.


1. Don’t Ignore Brand Mentions

tweet image58% of Americans don’t even Google themselves, but employers and potential customers certainly will. It’s safe to say that people are already talking about you, either online or offline.

As you create your personal brand on a variety of platforms, your name will start popping up in search engines and on social networks. This can be both beneficial to your brand or harmful depending on the context. The viral nature of social networks, as well as their new ubiquity, should encourage you to start listening in on what people are saying about you.

Negative mentions will spread fast unless you keep your ear close to the web, so I recommend you setup a Google alert for your name, your company’s name, key competitors, partners, and industry buzz terms. There are many other free tools that can help you monitor your brand. You can also try Social Mention for a more complete solution to brand mentions on social networks.


2. Don’t Spread Yourself Too Thin


social networks clutter imageA future problem, which some might say is a current problem, is the volume of social networks and the amount of status updates and messages you receive each day. If you’re active on each and every social network that launches, you will start to spread yourself too thin, which can really hurt your brand. You won’t possibly be able to update all of your social profiles, as well as keep track of pictures, profile information, groups, etc. In general, you should only join the largest social networks (Facebook, Twitter, LinkedIn), as well as those networks in your industry.

As I noted in a previous Mashable post, you should reserve your full name on as many of the popular social networks as possible by using a service such as namechk.com, before someone who shares your name claims them and you’re locked out for life. But just because you have claimed your name everywhere doesn’t mean you should expend valuable time and energy maintaining a presence on every social network.

There are some websites that allow you to scale your social feeds so that one status update can automatically spread to other networks, without manually publishing content. You can use hellotxt.com or ping.fm to spread your status message to many social networks at once, including Twitter, Facebook, MySpace and Bebo. You can also go to your LinkedIn profile and syndicate your tweets for your LinkedIn status update automatically or by using “#in” for each tweet (if you want to be selective). There is also a Facebook application for Twitter so you can syndicate your tweets through your Facebook profile.


3. Know Your Audience


audience imageIt’s really easy to forgot who you’re connected with on social networks as they grow. You might start out with high school, college, and summer camp friends, and then add some co-workers when you start a new job. There will be a point where you’re going to have to make a strategic decision, who you accept and who you don’t. The second you add your manager or colleagues is the time when you have to rethink what you publish or what you syndicate from other social networks. One mistake could cause you trouble.

On Facebook, you may want to have a profile page for your inner circle of friends and family members and then a Facebook Fan Page for your professional image. This way, you can make your profile private and hide it from search, while having a fan page that you can point your coworkers to. They will know that you are hiding your profile but should respect your privacy, especially since you’re giving them the option to follow your fan page.


4. Limit Self-Promotion

me imageCertainly, self-promotion is an extremely important part of building your brand because if no one knows of your achievements or the company you work for, then how are they going to do business with you? Yet, I’ve noticed that people often over-promote themselves in various ways across the web.

Successful self-promotion only works in moderation, because if you’re constantly only promoting yourself, many people will unfollow, unfriend, or block you from their network. The best way to build a strong personal brand is to promote other people, which creates goodwill and a connection, as well as distributing value based on what you have to offer: Your expertise. If you’re helping people 80 or 90% of the time, then people will be much more accepting of your self-promotional messages the other 10%. You will also start to notice that other people will promote you — and their endorsement is even stronger than your own proclamations.


5. Be Consistent

Consistency is extremely important when it comes to any kind of branding, from personal to corporate.

Selecting a unified “picture” and spreading it across all your social media — your website, your blog, your presentations, your press kits, your business cards, etc. — will build image recognition in the mind of your audience. Consistency is significant for pictures, your name, as well as the fonts, the colors and the overall message that you communicate through your online properties.

There is no question that you already have a personal brand — whether you built it yourself or not. The way to differentiate it from everyone else is through management. By paying attention to mentions of your name online, not spreading yourself too thin, knowing your audience, offering more value than self-promotion, and being consistent, you can be very successful.


More business resources from Mashable:

- Social Media Marketing: How Pepsi Got It Right
How Social Media Helps One Small Business Connect with Fans
5 Ways Small Businesses Can Avoid Social Media Panic
HOW TO: Implement a Social Media Business Strategy
The 10 Stages of Social Media Business Integration
HOW TO: Use Social Media to Connect with Other Entrepreneurs

Images courtesy of iStockphoto, drflet, titaniumdoughnut


Reviews: Bebo, Facebook, LinkedIn, MySpace, Ping.Fm, ResuWe Facebook Application, Twitter, iStockphoto

Tags: brand, branding, brands, business, facebook, linkedin, List, Lists, personal brand, personal branding, small business, twitter

enero 26, 2010

The Maturation of Social Media ROI

chart imageBrian Solis is a principal at new media agency FutureWorks, and author of the upcoming book, Engage. You can connect with him on Twitter or Facebook.

The debate over measuring social media investment inspired many brands to cannonball into popular social networks and join the proverbial conversation without a plan or strategic objectives defined. At the same time, the lack of ROI standards unnerved many executives, preventing any form of experimentation until their questions and concerns were addressed.

In 2010, we’re entering a new era of social media marketing — one based on information, rationalization, and resolve.

Business leaders simply need clarity in a time of abundant options and scarcity of experience. As many of us can attest, we report to executives who have no desire to measure intangible credos rooted in transparency and authenticity. In the end, they simply want to calculate the return on investment and associate social media programs with real-world business performance metrics.

Over the years, our exploration and experience has redefined the traditional metrics and created hybrid models that will prove critical to modern business practices and help companies effectively compete for the future.


Early ROI Adaptations

Where the “I” in ROI represents investment, marketers have also explored ancillary elements to address the socialization of media, marketing, and the resulting dynamics of engagement.

Adaptations included:

Return on Engagement: The duration of time spent either in conversation or interacting with social objects, and in turn, what transpired that’s worthy of measurement.

Return on Participation: The metric tied to measuring and valuing the time spent participating in social media through conversations or the creation of social objects.

Return on Involvement: Similar to participation, marketers explored touchpoints for documenting states of interaction and tied metrics and potential return of each.

Return on Attention: In the attention economy, we assess the means to seize attention, hold it, and measure the response.

Return on Trust: A variant on measuring customer loyalty and the likelihood for referrals, a trust barometer establishes the state of trust earned in social media engagement and the prospect of generating advocacy and how it impacts future business.

But as we progress through the ten stages of social media integration, our views and techniques mature into more sophisticated strategies.

For many businesses, the case for new metrics can’t be made until we have an intrinsic understanding of how social media engagement affects us at every level. It’s not as simple as counting subscribers, followers, fans, conversation volume, reach, or traffic. While the size of the corporate social graph is a reflection of our participation behavior, it is not symbolic of brand stature, resonance, loyalty, advocacy, nor is it an indicator of business performance.


The Need for New Scrutiny

scrutiny imageIn 2010, social media endeavors are often still thought of as “pilot programs,” launched to steer a brand toward perceived relevance. Budgets, for the most part, are borrowed from other divisions to fund the largely experimental programs. Where that money goes and comes from depends largely on the social media champions who push for this experimentation from the inside.

In many cases however, new programs are introduced without an integrated strategy. Money is allocated from existing programs. If we’re going to take away from something, we should determine whether or not we’re justified to do so.

According to a 2009 study performed by Mzinga and Babson Executive Education, 84% of professionals in a variety of industries reported that they do not measure ROI.

In 2010, executives are demanding scrutiny, evaluation, and interpretation. Even though new media is transforming organizations from the inside out, what is constant is the need to apply performance indicators to our work.


The Business of Social Media

The CFO, CEO, and CMO of any organization would be remiss if they did not account for spending and resource allocation for social media.

MarketingProfs recently published a study by Bazaarvoice and the CMO Club that revealed the true expectation of chief marketing officers. The bottom line: They want measurable results from social media.

However, the study found that the exact implications of social media still evade CMOs.

- 53% are unsure about their return on Twitter

- 50% are unable to assess the value of LinkedIn or industry blogs

Most importantly, about 15% believe there is no ROI associated with Twitter, and just over 10% cannot glean ROI from LinkedIn or Facebook.

I believe this is the direct result of a disconnect between social media activity and a clearly defined end game. We must establish what we want to measure before we engage. By doing so, we can answer the questions, “what is it that we want to change, improve, accomplish, incite, etc?”

Defining a clear strategy can help us reach our social media goals, including:

– Sales
– Registrations
– Referrals
– Links (the currency of the social web)
– Votes
– Reduction in costs and processes
– Decrease in customer issues
– Lead generation
– Conversion
– Reduced sale cycles
– Inbound activity


Customer Insight

insight imageCustomer ratings and reviews rose to the top of useful marketing feedback, as they delivered tangible ROI insight. In 2009, 80% of respondents reported that customer stories and suggestions shape products and services. As a result, brands earn the trust and loyalty of their customers by listening and responding.

According to the MarketingProfs study, CMOs will have more opportunities to engage with user-generated content in 2010, with many reporting:

– A 400% increase in use of Twitter comments to inform decisions about products and services

- A 59% increase in the use of customer ratings and reviews

- A 24% increase in use of social media for pre-sales Q&A


Monetizing Social Media

Social media metrics will be increasingly tied to revenue in 2010. To what extent seems to vary according to CMOs. The study indicates:

– 80% predict upwards of 5%

- 15% optimistically hope for 5-10%

In 2009, those companies that aligned social media investments with revenue estimates:

– 5% or less revenue tied to social in 2009 foresee an increase of an additional 5% in 2010

- 6-10% of revenue stemming from social media is expected to increase more than 10%

- Those with greater revenues resulting from social engagement expect an escalation of revenue derived from social at 20%

Companies like Dell are not only tracking the impact of social media on revenue, but expanding lessons learned across the entire organization. According to Dell’s Lionel Menchaca:

“Our @DellOutlet is now close to 1.5 million followers on Twitter, and back in June we indicated that @DellOutlet earned $3 million in revenue from Twitter. Today it’s not just Dell Outlet having success connecting with customers on Twitter. In total, Dell’s global reach on Twitter has resulted in more than $6.5 million in revenue. In fact our Brazilian and Canadian accounts are growing rapidly too –- and it was Canadian tweeters who asked to make sure Dell Canada came online to Twitter. Dell Canada responded because the team heard our customers. In less than a year, @DellnoBrasil has already generated nearly $800,000 in product revenues. Similarly, @DellHomeSalesCA has surpassed $150,000 and is increasing at notable pace.”


The Forecast for Metrics in 2010

Earlier we mentioned generic forms of social media metrics. The survey revealed that indeed, 89% of CMOs tracked the impact of social media by traffic, page views, and the size of their social graph or communities. However, 2010 is the year that social media graduates from experimentation to strategic implementation, with direct ties to specific measurable performance indicators.

In 2010, CMOs will seek to establish a connection between social media and business goals. The study documents the adoption of three metrics:

- 333% surge in tracking revenue

- 174% escalation in monitoring conversion

- 150% increase in measuring average order value


A Call To Action

Defining the “R” in ROI is where we need to focus, as it relates to our business goals and performance indicators specifically. Even though much of social media is free, we do know the cost of engagement as it relates to employees, time, equipment, and opportunity cost (what they’re not focusing on or accomplishing while engaging in social media). Tying those costs to the results will reveal a formula for assessing the “I” as investment.

When we truly grasp the ability to define action and measure it, we can expand the impact of new media beyond the profit and loss. We can adapt business processes, inspire ingenuity, and more effectively compete for the future.


More business resources from Mashable:


- The 10 Stages of Social Media Business Integration
HOW TO: Use Social Media to Connect with Other Entrepreneurs
HOW TO: Implement a Social Media Business Strategy
9 Great Document Collaboration Tools for Teams
5 New Year’s Resolutions for SMBs
HOW TO: Choose a News Reader for Keeping Tabs on Your Industry
5 Advanced Social Media Marketing Strategies for Small Businesses

Images courtesy of iStockphoto, Petrovich9, Daft_Lion_Studio, pavlen


Reviews: Facebook, LinkedIn, Twitter, iStockphoto

Tags: business, entrepreneurship, facebook, linkedin, List, Lists, ROI, small business, social media, social networks, strategy, twitter

noviembre 9, 2009

7 Ways to Get More Out of LinkedInMashable!

linkedinSharlyn Lauby is the president of Internal Talent Management (ITM) which specializes in employee training and human resources consulting. She authors a blog at hrbartender.com.

LinkedIn, which recently reached the 50 million user milestone, has long been considered the social networking site for professionals. If you’re in business, it is basically expected that you have a profile there.

But with the more mainstream platforms like Twitter and Facebook being used for business purposes, some professionals are neglecting their LinkedIn profiles. While LinkedIn is certainly not as dynamic as other social media sites, it still provides a lot of value — if you use it correctly. So whether you’re new to LinkedIn or a veteran, here are some of the things you should consider incorporating into your LinkedIn strategy.


1. Include a Photo Avatar


Some media reports claim that because organizations can use any criteria they want to make hiring decisions, photo avatars provide companies with information they may not have otherwise known about you based on a resume alone and could actually hurt you more than help. But, not including a photo with a social networking profile flies in the face of conventional wisdom when your goal is to build relationships and community.

Eric B. Meyer, an associate in the labor and employment group of Dilworth Paxson LLP, reminds us that when using a professional networking site such as LinkedIn, “don’t give a potential employer an easy excuse to remove you from consideration. Use a professional headshot and scrap the picture of you doing a keg-stand.”

linkedin-profile

He adds that “an employer may not discriminate when selecting one job applicant over another. For example, an employer may not base a hiring decision on such things as race, religion, gender, and national origin. Although actually proving an employer made a discriminatory hiring decision may be difficult.” Businesses who engage in hiring discrimination are the exception, not the rule. Just remember, by using an avatar, you will be providing information about yourself a prospective employer may not have otherwise obtained on its own.


2. Build Your Network of Connections


While we might be inclined to say quality is better than quantity, it could be possible that the number of connections you have says something about you. Greg Koutsis, corporate and international channel recruiter for Aplicor LLC, says, “if someone has 20-50+ connections then I know they probably check LinkedIn at least once a week. If someone has 1-19 then I realize they probably either haven’t begun to pop the hood and look inside or gotten past the initial threshold of their friends, family and past colleagues. They might be a great prospect for me to reach out to but this might not be the best use of my time. This combined with the profile they have listed lets me realize quickly if I am wasting my time with someone who has no interest or trust in LinkedIn.”

So you might say to yourself, if small numbers in the connection department signal you’re a novice, do large numbers mean you’ll connect with just about anyone? Koutsis says not necessarily. “I do not believe there’s a maximum number of connections that makes someone look like they will just connect with anyone. LinkedIn only shows 500 then adds the + sign after the 500 so you never really do know how many more than 500 connections someone has until you connect with them.”


3. Use Status Updates to Your Advantage


Once you complete your profile, there aren’t a lot of places to make regular updates in LinkedIn. The one space where you can keep your connections informed is the status updates section.

linkedin-recommendations

Lori Burke, director of human resources at Neighborhood America, explains that updates are not only an interesting read, but very valuable. “I’ve found new networking groups I may not have thought about [via status updates]. Additionally, it allows me to learn what others are involved with or in, who they may be connected to, etc. In total, it widens the scope of knowledge for me.”


4. Seek Meaningful Recommendations


A terrific feature of LinkedIn is the ability to provide recommendations. This is a place for your connections to comment about your work. Recommendations can be thought of as beefed up thank you cards. Instead of telling one person how you feel, you’re telling the world that person does good work.

It’s important to get good solid recommendations and Meyer offers some thoughts on how to do that. First, “think about who knows you best. It could be a co-worker or manager. It could also be a client or customer for whom you just did an incredible job on a huge project. If you seek a recommendation from a client or customer, be polite and remember to thank the person who gives you the recommendation.”

linkedin-updates

Then, “If you are going to seek a recommendation from a co-worker or manager, keep a few things in mind. Many employers have written policies against giving out anything other than neutral job references to current and former employees. These policies generally focus on giving recommendations, as opposed to seeking them. Still, as a courtesy to the person in your company from whom you seek a recommendation, just be sensitive to your company’s neutral reference policy.”


5. Optimize Your Profile


Your LinkedIn profile should not just be an online version of your resume, optimizing for search engines is key. The format of your LinkedIn profile might depend on whether you are currently employed and whether or not you are seeking new opportunities, says Koutsis. “If you are looking for a new position then you might want your profile to look more like a resume, but maybe not so much if I am currently employed.”

Burke doesn’t mind if the full content of the resume is on the profile as it can be helpful when searching for candidates. However, it is a bonus “when I find networkers who have added more content than you might find in a resume, such as a link to their portfolio.”

When filling out your profile, you should think about your goals for the type of networking you hope to get done. Also, since LinkedIn has the ability to search any word in the content, both Burke and Koutsis suggest listing all relevant keywords at the bottom of your profile if you want to be found easier.


6. Use Groups to Expand Your Reach


Groups are a beneficial networking tool and a great way to expand your network. Koutsis says that he doesn’t look at what groups a person belongs to when he’s searching for candidates but he does find potential resources using the groups function.

However, Meyer reminds us it’s possible to be viewed in a negative light based upon group membership. “For some time now, many employers are going beyond simply running a criminal background check in order to vet job applicants. Employers may be Googling candidates, checking out their public postings on Facebook, reviewing tweets on Twitter, and scrutinizing LinkedIn profiles. In a down economy — as in any economy, really — employers want to fill job openings with the best possible candidates.”

Today’s rule of thumb should be that anything you post in an online profile may as well be listed on your resume or bio. If you belong to a LinkedIn group that is inconsistent with the business image you wish to portray, then that could be a challenge for you. Meyer shared with me the example of belonging to a group called “The Deer Hunters” while applying for a position with an animal rights group (let’s just say, good luck with that).


7. Consider Whether to Link Your Profiles


Burke believes that accounts should be kept separate. “I believe that this strategy allows me to keep my professional personae separate from my personal. Case in point was the one time I posted a social media article to both applications. My Facebook family and friends found the information of little value to them and I believe the same may be true in reverse. However, I will post general information about me (i.e., speaking engagements) with both networks. In essence, it depends on the content,” she says.

On the other hand, Lance Haun, vice president of outreach at MeritBuilder, explains that LinkedIn is “a snapshot of your life at the time you updated your profile so including Twitter, Facebook, or a blog helps to add living context to your profile.” With the lines between work and life being blurred, posting something business related at 1:00 PM and a picture of a cat at 1:00 AM helps “bring the picture of a person together completely.”

In the end, Koutsis asks, “if people see no reason after viewing your profile to connect with you, then why did you reach out to them in the first place?” The most important thing we can do is create a complete and compelling profile. Because the bottom line is the value proposition you propose when you try to connect with someone on LinkedIn.


More business resources from Mashable:


- 5 Advanced Social Media Marketing Strategies for Small Business
- Top 5 Business Blogging Mistakes and How to Avoid Them
- 10 of the Best Social Media Tools for Entrepreneurs
- 6 Must-Follow Steps for Selling in Any Economy
- 5 Easy Social Media Wins for Your Small Business


Reviews: Facebook, LinkedIn, Twitter

Tags: business, linkedin, Lists, trending

noviembre 6, 2009

LinkedIn Is Getting a Redesign [Pics]

Business social network LinkedIn, fresh off its milestone of 50+ million users, is now getting a makeover, and it definitely changes the way you use the social media website.

In a detailed blog post, the company announced that it has begun a limited test of its new design. It features a newer, longer top-level navigation bar, the removal of the dreaded left-hand navigation bar, and a cleaner overall look.


Screenshots


The best way to describe the new layout though is to place the old design and the new one side-by-side. First, here is the homepage as it currently exists:


Now, here is the new design for the homepage, courtesy of LinkedIn:


You’ll notice immediately that the emphasis is on the top navigation, that the main content has been pushed to the left hand side of the screen, and that each of the top menu items have a deeper web of subcategories under them (just look at the options under “Groups” as an example).

One more comparison. This is a profile page currently:


And here is the new one:


You’ll notice that content has been moved up the page (this is very important – it requires less scrolling and thus less chance of people bouncing off of the page) and a far stronger focus on the profile and its content.

The key to this entire design it seems is the removal of the left hand navigation bar, which we are fans of. It distracted users away from the important information on the page. While the design is still being tested and iterated upon, more and more users should be seeing this layout relatively soon.

Let us know what you think of it in the comments.


Reviews: LinkedIn

Tags: linkedin, trending

octubre 1, 2009

LinkedIn Launches Profile Organizer, Enters Salesforce Territory

The business social network LinkedIn is not just a way to connect with your business contacts. For a lot of recruiters, salespeople, and other professionals, it’s a great business database for finding potential leads and new employees. Organizing the people and information you find though … well, you’re better off with a customer relationship management (CRM) tool like Salesforce.

LinkedIn took another step into Salesforce’s turf though with its launch of Profile Organizer, a new CRM-like tool that allows you to save profiles, organize contacts into folders, and add your personal notes on each.

The interface is very simple overall. On any profiles you visit, a new option to add people to your organizer will appear. Clicking it will add them to a new area of your contacts section where you can see these profiles, sort them into folders, add your own thoughts about them, and categorize them.

The tool makes perfect sense, especially for LinkedIn’s heavy users. Perhaps that’s why this feature’s reserved for the social network’s premium users. However, the company is offering 30 day free trials of Profile Organizer so that you can play around with the tool yourself.

Profile Manager probably doesn’t pose a major threat to Salesforce, as it has loyal customers, a vast database, and far more advanced features. LinkedIn seems more suited for recruiters, while Salesforce is more adept at leads. Still, this is won’t be LinkedIn’s last step into the CRM realm. Expect more CRM-like features from LinkedIn in the near future.



Reviews: LinkedIn

Tags: linkedin