Savvy job seekers have turned to digital and social media tools to help them in their job searches, and now recruiters are on board with the power of social media as a recruiting tool.

LinkedIn isn’t the only social network that helps in the job search process — Facebook, Twitter, YouTube and Google+ have all been used by people to land jobs in innovative ways.

And interesting takes on the digital resume are increasingly popular, with job seekers creating infographic resumes, video resumes and other visual resumes that set them apart from other job applicants.

Employers are taking note of the importance of social media in the recruiting process, and the majority of businesses are turning to social media to find and evaluate job candidates, according to this infographic compiled by Career Enlightenment, a resource for online job seekers.

Take a look and let us know what you think of using social media to find a job.

 

Twitter continues to prove itself a valuable current affairs platform. But that doesn’t mean it isn’t good for some laughs. We’ve taken a look at the lighter side of microblogging with some more hilarious spoof accounts that add some comedy to your Twitter stream.

In addition to our top fake celebrities and fictional characters, we’re here with 10 fantastic parody accounts from the worlds of tech, social media and the web.

Take a look through our tweet-tastic gallery below and let us know in the comments which figures — fake or otherwise — from the world of business you’d recommend following on Twitter.

1. Android PR

Who knew that cute little green bot had a wicked streak? If you’re a fan of the Android platform — heck, even if you’re not — then follow this account for some Google-centric fun.

2. Walt Mosspuppet

Walt Mosspuppet, a puppet comedian and apparently “the only technology journalist in the World,” is well worth a look for a funny take on tech.

3. Fake Stephen Elop

Nokia’s CEO gets lampooned in fine old style here with a seriously sarcastic perspective on the Finnish phone company.

4. Fake Carol Bartz

This account spoofs the director, president and chief executive officer of Yahoo by imagining the successful businesswoman as a foul-mouthed alcoholic.

5. Fake Facebook PR

If ever a social network was ripe for a parody, it’s got to be Julian Ass

With a surname that starts with “Ass,” WikiLeak’s Julian Assange hopefully has some thick skin. If not, well, he certainly has more pressing things to worry about.

7. AT&T Parody Relations

The underlying tone behind AT&T’s “Parody Relations” can be summed up by its bio — “Covering the USA, kind of…”

8. Peter Molyneux 2

This fake version of British video game designer Peter Molyneux amps up his overly complex thoughts to their funniest extremes.

9. Not Mark Zuckerberg

Poor old Zuckerberg. All of that money and he still has to put up with people writing amusing tweets under his (almost) name. Yeah, we’d take that deal too.

10. Google Brain

Imagine the immense power behind all Google properties is an evil, HAL-esque sentient machine. Funny, or too real?

This post originally appeared on the American Express OPEN Forum, where Mashable regularly contributes articles about leveraging social media and technology in small business.

Google Apps for business has a number of benefits over traditional business IT and desktop software. Using the full suite essentially places all of your data and entire workflow in the cloud, meaning you can access it all anywhere, any time, from any Internet connection.

At $50 per year per user, the fully integrated apps system is certainly cost-effective, and even adding the free versions of Gmail, Calendar, and Google Docs into your workflow can keep your employees coordinated.

For more casual users, or even those who might not be acquainted with Google Apps, here’s a guide to how the software can benefit your small business.

Gmail

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The many advanced features of Gmail really make it a leap forward in the web-based e-mail space, and a lot of these are ideal for business.

If you’re not ready to take the full plunge into the paid Google Apps suite, you can still configure Gmail to function as your business e-mail client through your existing domain name by following the steps outlined in my post, “How to Set Up Gmail as Your Business E-mail Client.”

The first big advantage of Gmail, like all the apps discussed here, is that it functions in the cloud. You don’t have to worry about downloading messages to multiple locations or syncing various devices. Your inbox will look the same from any web or mobile connection. And with 25 gigs of e-mail storage per user (with a paid apps account), it’s unlikely you’ll ever have to clean your inbox or delete old messages.

Gmail works a bit differently than traditional desktop clients and webmail services in that conversations are “threaded.” This means that e-mails with the same or related subject lines are grouped together in a thread so you can see all the messages sent and received on a topic in one place. When a new message is received, the entire thread is bumped to the top of your inbox, making tracking complex and multi-party conversations easy.

Gmail also has a chat feature built right into the interface that lets you send a quick update or discuss a project with an employee if you’re not in the same office. Chats are also stored in Gmail so that you can search and refer to them later.

Google search, the asset that started it all for the company, is of course built right into Gmail, which makes finding information from e-mail conversations (even very old ones) extremely efficient.

Additionally, Gmail Labs offers some extra settings for your inbox that can be extremely valuable for business use:

• Signature Tweaks puts your e-mail signature before the quoted text in a reply the way that Outlook would.
• Default ‘Reply to All’ allows you to reply to group e-mails with one click, instead of from a drop-down menu.
• Forgotten Attachment Detector will notify you if you’ve mentioned an attachment in an e-mail, but forgotten to add one.
• Undo Send gives you a few seconds after sending a message to click “undo” in case you forgot something, or sent it to the wrong party by mistake.
• Title Tweaks is a great feature that puts your unread message count first in the title of the inbox web page. If you have many windows open while you’re working, you’ll still be able to see when new messages arrive.

Google Docs

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Google Docs is a web-based suite for word processing, presentation building (similar to PowerPoint), spreadsheets, and web forms. All the work is done in a web browser, and all the data is saved in the cloud.

The software can be a bit quirky at times, which may frustrate users of more stable products like Microsoft Office, but the payoff in online storage, shareability, and collaboration options may be worth the adjustment for many small businesses.

Because the data is online, streamlined document sharing and collaboration are big perks with Google Docs. Any file you’re working on can be shared with individual team members, or the entire group within the apps system. You can also set permissions for specific users to view and edit documents. And, multiple users can simultaneously view and edit documents, which can be useful for real-time collaborative projects or presentations during conference calls. You can also grant permission for those outside your office network to view and edit documents, which can be especially useful for sharing information and presentations with clients or colleagues.

As you create and share documents, your Google Docs dashboard may start to get a little messy. Be sure to create folders to keep your work organized just as you would on your desktop. You can also share entire folders if you need to collaborate on multiple documents related to the same project.

Calendar

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Google Calendar provides an efficient and intuitive way to keep appointments and events synced across your entire business. With calendar sharing and permissions (similar to those in Docs), you can add other employees’ calendars to your own, and vice versa, in order to see and manage the big picture of your team’s time.

For example, if an executive has an assistant, their calendars may be shared so that the assistant could manage his boss’s appointments remotely from his own account. It’s also a smart tool for coordinating meetings, calls, and shift staffing for multiple employees to avoid scheduling conflicts. Sharing multiple calendars with one “master calendar” creates a color-coded scheduling table for the coordinator that updates automatically when users make changes or additions.

The Calendar app can also be used to create events through Gmail. By adding your employees’ e-mail addresses to an event, they will receive an invitation to respond. Responding ‘yes’ automatically adds a shared event to your calendar that each invitee can view and add notes to. It’s a smart way to coordinate meetings and keep everyone in the loop.

Google Sites

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Google Sites is a drag-and-drop web development tool that you can use within your business’s apps to create online information hubs for employees. The websites you create exist within your Google Apps domain, can be public or private, and permissions for employees to add, change, and contribute information can be set from the main account.

Beyond simply being a WYSIWYG web editor, Sites makes it easy to integrate data from other Google Apps into dynamic pages that team members can use to collaborate on projects. Integrating spreadsheets or data charts from Docs, a deadline schedule from Calendar, and team-specific messages from Gmail could essentially create a one-stop project dashboard full of dynamically updating information.

Sites here can be purely functional or informational, or with the aid of some built-in templates or a good designer, a full-fledged dynamic public website for your business that team members have easy access to.

Google Groups

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Google Groups have long been public forums where users across the web gather to discuss specific interests or get technical support. Groups for business brings that same functionality into your private internal network.

E-mail can sometimes be cumbersome when coordinating a team. When you need a central space to collect ideas and share documents (but you’re not interested in building a web page in Sites), Groups offers a solution.

Employees can create discussion groups on their own and subscribe, either by e-mail or via a Groups dashboard, which lists new posts like a news reader.

Rather than e-mails going out to individual inboxes, a group thread remains visible to all of your subscribed team members, and users can go back to it for reference, to add more information, and even share docs and calendars.

Using Groups for business discussions and project management creates a communal and searchable database of information that employees can go back to whenever needed.

Google Apps Marketplace

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Google’s recently launched Google Apps Marketplace allows developers of other business web apps to integrate their offerings with Google and sell software directly to Google Apps users. The marketplace currently has over 50 partners, including Intuit, Zoho, and Aviary. This additional space for third-party software means that Apps users will have even more options to tailor their suite for specific business purposes.

Smart Integration Across the Board

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While each app has worthwhile features, perhaps one of the best advantages is the way that they all integrate with one another. Documents and appointments can be easily shared via e-mail, and your inbox can be used as a portal for productivity via embeddable widgets, chat, and other notifications.

If your small business is ready for a web-based, collaboration-minded IT solution, Google Apps is certainly a cost-effective way to go, and you can investigate the free versions simply by signing up for a Gmail account to determine if the suite is right for your workflow.

More business resources from Mashable:

– HOW TO: Choose a News Reader for Keeping Tabs on Your Industry
– 4 Elements of a Successful Business Web Presence
– HOW TO: Implement a Social Media Business Strategy
– HOW TO: Measure Social Media ROI
– HOW TO: Use Social Media to Connect with Other Entrepreneurs

Image courtesy of iStockphoto, CostinT

Tags: business, gmail, Google, google apps, Google Calendar, google docs, google labs, List, Lists, productivity, small business

Brian Solis is a principal at new media agency FutureWorks, and author of the upcoming book, Engage. You can connect with him on Twitter or Facebook.

One of the greatest challenges I encounter today is not the willingness of a brand to engage, but its ability to create. When blueprinting a social media strategy, enthusiasm and support typically derails when examining the resources and commitment required to produce regular content.

Indeed, we are programing the social web around our brand hub, which requires a consistent flow of engaging and relevant social objects. Social objects are the catalysts for conversations — online and in real life — and they affect behavior within their respective societies.

They are our tweets, our Flickr photos, YouTube videos, Facebook updates and events, Delicious links, FourSquare check-ins, and blog posts.

But once we introduce a social object, we must be ready to back it up with additional relevant content, and create a publishing calendar programmed specifically for each network on which we maintain a presence.

Brands Become Their Media

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There’s a saying in theater: A big part of acting is reacting. This is especially true when we consider how many individuals, brands, and organizations engage on the web today. Instead of seeking inspiration and direction from those around us however, we simply react to activity, which may or may not benefit us in the long run.

The democratization of publishing and the equalization of influence allows us to create and connect with a wider reach. Everything starts with a mission, and is fortified by the content we create.

Among the most valuable resources we procure through dedicated publishing is good will, social capital, and influence. It comes at a price however: The cost of production, distribution, and support. In the end, you get out what you put in. The investment represents time, money, creativity, and passion.

Thus, we not only become our media — through production and engagement, we can become influential.

Productive Social Media Must Be Earned

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While establishing a presence is elementary, captivating audiences is artful. In the near future, brands and organizations will create new or augment existing roles for editors and publishers to create timely, relevant, and captivating content on all social media channels. This work is in addition to the other reactive and proactive social media campaigns that are already in progress. A strategic editorial calendar should blend video, audio, imagery, text, updates, and other social objects and networks to reach, inspire, and galvanize communities.

Earned, Paid, and Owned Media

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In media, there are several channels that populate and shape perception — earned, paid, and owned media. Each requires a dedicated management system that actively creates, monitors and stimulates strategic movement.

Recently, Sean Corcoran, an analyst at Forrester Research, published a detailed post that describes the differences between earned, paid and owned. He clarifies the roles for brands who undertake the responsibility of embracing new media. Dave Fleet, a thought leader in new media and public relations, also visualized Corcoran’s thoughts through a series of graphics that represent the social media ecosystem.

As Corcoran points out in his recent report:

“Increasingly, interactive marketers are being asked to manage a wide range of paid and unpaid marketing communication —- despite the fact that many marketing departments are still organized around traditional paid marketing channels. All types of online media (whether ‘earned,’ ‘owned,’ or ‘paid’) can play specific roles in meeting marketers’ objectives —- especially when seamlessly working together. To find the right balance between these types of media, marketers should take stock of their resources, listen for the impact of earned media, look for opportunities to shift short-term paid media to the role of catalyst, and begin to build out a solar system of long-term owned media touchpoints.”

In other words, paid, earned and owned media require thoughtful programming and targeted distribution and must be linked to a systematic review of behavior and activity that surrounds each object. And, the analysis of activity and ultimately the end result should play a monumental role in the creation of future publishing and social activation.

Corcoran uses the word “touchpoint,” which by standard definition, refers to any point of contact between a buyer and a seller. Touchpoint is part of the greater opportunity here. But more importantly, these touchpoints require direction and the establishment of a path that offers a complete experience — a beginning, a middle, an end, and a reward.

These experiences are definable by paid, earned, and owned media.

New media necessitates a collaboration between all teams involved in creating and distributing content, including advertising, interactive, communications, brand, and marketing — with an editorial role connecting the dots. We are competing for attention and our success is dependent on our ability to not compete against each other. Producing content and lobbing it over the firewall to an “audience” will only confuse communities. Therefore, we are obligated to build pipelines that carry strategic communications, each with calculated intents, targets and outcomes.

If we examine the differences between earned, owned, and paid, we can visualize necessary programming and dedicated channels for each.

Owned media is essentially that which we control. If we designed the object, we own the content within the object. Most likely, we also own (or lease) the distribution channels that present these objects to our target communities. We do not however, control the impression and perception of our objects. We lose that control at the point of distribution.

For example, in addition to standard web pages, social media presences contribute to our portfolio of owned media including Twitter accounts, Facebook Fan Pages, Blogs, YouTube channels, etc. By creating presences in the communities where our customers, prospects, partners, and influencers congregate and collaborate, we can lay the foundation to contribute “earned” social objects of value.

Social hubs are also gaining prominence in social media plans as brands weigh options for directing traffic. The creation of strategic landing pages can extend the rich, interactive experience within social networks (channels which we partially own) to pages we do own. This shapes the experience in a way that maintains interactivity and targeted options for action. I’m not necessarily recommending the creation of microsites, unless it’s warranted in the overall program. But a bridge that connects the social experience to a valuable destination is important.

Forrester’s Corcoran recommends that brands create a “solar system” of owned media. However, I suggest that brands instead create a focused ecosystem of media that establishes presences where their communities are already active — a brand or organization-specific social media ecosystem. This requires research. In the process, we uncover not only locations that require our engagement, but also how, where, when and to what extent to participate. We just may find that the given locations for social profiles represent only part of the many opportunities rife within the Conversation Prism.

Paid media represents the visibility we purchase, such as display ads, paid search, and sponsorships. When paired with owned and earned media programs, paid media can complement, reinforce, and polish a brand’s voice, directives, mission, and stature. While many argue over the future and fate of advertising, what’s clear is that online paid presences can benefit initiatives where action and experiences are defined and promoted through the click path. Current trends reflect a shift away from branding programs and place emphasis on sparking desired activity, empowering viewers and their social graph to share in the experience all in ways that measure the cost per action.

Earned media is the result of our owned, paid, and participatory media programs and is reflected in the blog posts, tweets, status updates, comments, and ultimately actions of our consumers, peers, and influencers. Earned media is linked to owned media campaigns as well as proactive initiatives that attempt to incite viral and word-of-mouth activity. Garnered visibility is also tied to communications and public relations programs as they continually seek to gain the attention of reporters, bloggers, analysts, and influencers who can drive awareness and behavior.

This isn’t a one way street however. Success is absolutely conditional on the techniques and methodologies that inspire dedicated programs focused on outreach, relations, and hopefully the engendering of productive and mutually beneficial relationships. Crowd-powered visibility also merits an official and devoted listening and response initiative to ensure that each respective community aligns with the mission.

Participatory media is an extension of earned and owned media. It takes the shape of a hosted hub where brand representatives and our communities can interact and collaborate. Good examples of this are Dell’s IdeaStorm and Starbucks’ “My Idea” network, which resemble branded wikis designed to elicit responses and establish community-focused governances. Participatory media equalizes the balance of power, providing a dedicated platform the gives voice to the consumer and a channel for their ideas.

Sponsored media is a new category that fuses owned, paid, and earned media. Sponsored media is championed by companies like Izea, Ad.ly, and Twittad, among others, and is creating a new medium for packaging messages through trusted voices within highly visible and social channels. Sponsored media can take the form of paid tweets, blog posts, appearances, and featured objects on targeted profiles. And, whether you agree or disagree with the idea, the reality is that it works, and seems to benefit all parties involved, from the brand, to the paid affiliates, to their communities. In fact, Forrester’s Josh Bernoff and Sean Corcoran shared their thoughts on why sponsored media is worthy of consideration.

Sponsored objects fuse earned, paid, and owned media, as technically: 1) The messages are owned; 2) The voices are paid, and; 3) With more thoughtful approaches, the responses within targeted communities can inspire a positive wave of earned media.

Disclosure: My company works with Ted Murphy, Founder/CEO of izea.com.

Influence

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As media, brands earn prominence and hopefully influence as rewards for contributing meaningful content. On Twitter, brands can earn legions of loyal and responsive followers, who in turn become brand advocates and ambassadors, extending the messages, mission and purpose of the brand to their followers as well. On Facebook, brands can cultivate vibrant and dedicated communities where interaction inspires increased responses — each reverberating across new social graphs. On Ustream and YouTube, we can earn global audiences of viewers who tune in to watch our programming and interact with brand representatives in a live community that spills over other social networks. And of course, our blog is more important than we may realize. Through our posts, we can establish a strong alliance of subscribers who hope to learn new things and participate in the discussion of a brand’s future.

As Tom Foremski points out, we have the ability to earn noteworthy, equal, and in some cases, greater influence than those authorities whom we’ve relied on over the years to help us reach greater audiences and communities. As influence is equalized, our ability to earn presence and relationships is derived from how we program, manage, and participate in all forms of media. And, it is through a balance of media and engagement that we also establish the foundation for affinity. People align with movements they can believe in, and it is the human, intellectual, and financial investment in genuine content that defines experiences, and hopefully one day earns the significance your brand deserves.

More business resources from Mashable:

- The Maturation of Social Media ROI
– The 10 Stages of Social Media Business Integration
– HOW TO: Use Social Media to Connect with Other Entrepreneurs
– HOW TO: Implement a Social Media Business Strategy
– 9 Great Document Collaboration Tools for Teams
– HOW TO: Choose a News Reader for Keeping Tabs on Your Industry
– 5 Advanced Social Media Marketing Strategies for Small Businesses

Images courtesy of iStockphoto, cogal, YanC, Juanmonino

Tags: blog, blogging, brand, branding, business, facebook, List, Lists, MARKETING, small business, social media, social media marketing, social networking, twitter, ustream, youtube

Dan Schawbel is the bestselling author of Me 2.0: Build a Powerful Brand to Achieve Career Success, an award winning blogger at Personal Branding Blog, a national speaker and consultant on branding and a BusinessWeek columnist.

There have been countless incidents in which professionals have lost their jobs, been evicted, or even been arrested for things they’ve done on social networks. There has never been a more important time to discuss the many ways you can sabotage your personal brand, and how you can prevent these mistakes before it’s too late.

A new report by Microsoft states that 64% of HR managers think it is appropriate to look at online profiles of candidates and 41% have rejected people as a result. Your online presence — which may consist of both content that you provide (on your LinkedIn profile for instance), as well as what’s written about you by people you may or may not know — is slowly becoming part of the formal recruitment process. It’s also where first impressions occur before in-person handshakes are made, so you have to make sure you are managing your brand online, before someone else does it for you.  The following are five ways to avoid sabotaging your personal brand.

1. Don’t Ignore Brand Mentions

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58% of Americans don’t even Google themselves, but employers and potential customers certainly will. It’s safe to say that people are already talking about you, either online or offline.

As you create your personal brand on a variety of platforms, your name will start popping up in search engines and on social networks. This can be both beneficial to your brand or harmful depending on the context. The viral nature of social networks, as well as their new ubiquity, should encourage you to start listening in on what people are saying about you.

Negative mentions will spread fast unless you keep your ear close to the web, so I recommend you setup a Google alert for your name, your company’s name, key competitors, partners, and industry buzz terms. There are many other free tools that can help you monitor your brand. You can also try Social Mention for a more complete solution to brand mentions on social networks.

2. Don’t Spread Yourself Too Thin

A future problem, which some might say is a current problem, is the volume of social networks and the amount of status updates and messages you receive each day. If you’re active on each and every social network that launches, you will start to spread yourself too thin, which can really hurt your brand. You won’t possibly be able to update all of your social profiles, as well as keep track of pictures, profile information, groups, etc. In general, you should only join the largest social networks (Facebook, Twitter, LinkedIn), as well as those networks in your industry.

As I noted in a previous Mashable post, you should reserve your full name on as many of the popular social networks as possible by using a service such as namechk.com, before someone who shares your name claims them and you’re locked out for life. But just because you have claimed your name everywhere doesn’t mean you should expend valuable time and energy maintaining a presence on every social network.

There are some websites that allow you to scale your social feeds so that one status update can automatically spread to other networks, without manually publishing content. You can use hellotxt.com or ping.fm to spread your status message to many social networks at once, including Twitter, Facebook, MySpace and Bebo. You can also go to your LinkedIn profile and syndicate your tweets for your LinkedIn status update automatically or by using “#in” for each tweet (if you want to be selective). There is also a Facebook application for Twitter so you can syndicate your tweets through your Facebook profile.

3. Know Your Audience

It’s really easy to forgot who you’re connected with on social networks as they grow. You might start out with high school, college, and summer camp friends, and then add some co-workers when you start a new job. There will be a point where you’re going to have to make a strategic decision, who you accept and who you don’t. The second you add your manager or colleagues is the time when you have to rethink what you publish or what you syndicate from other social networks. One mistake could cause you trouble.

On Facebook, you may want to have a profile page for your inner circle of friends and family members and then a Facebook Fan Page for your professional image. This way, you can make your profile private and hide it from search, while having a fan page that you can point your coworkers to. They will know that you are hiding your profile but should respect your privacy, especially since you’re giving them the option to follow your fan page.

4. Limit Self-Promotion

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Certainly, self-promotion is an extremely important part of building your brand because if no one knows of your achievements or the company you work for, then how are they going to do business with you? Yet, I’ve noticed that people often over-promote themselves in various ways across the web.

Successful self-promotion only works in moderation, because if you’re constantly only promoting yourself, many people will unfollow, unfriend, or block you from their network. The best way to build a strong personal brand is to promote other people, which creates goodwill and a connection, as well as distributing value based on what you have to offer: Your expertise. If you’re helping people 80 or 90% of the time, then people will be much more accepting of your self-promotional messages the other 10%. You will also start to notice that other people will promote you — and their endorsement is even stronger than your own proclamations.

5. Be Consistent

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Consistency is extremely important when it comes to any kind of branding, from personal to corporate.

Selecting a unified “picture” and spreading it across all your social media — your website, your blog, your presentations, your press kits, your business cards, etc. — will build image recognition in the mind of your audience. Consistency is significant for pictures, your name, as well as the fonts, the colors and the overall message that you communicate through your online properties.

There is no question that you already have a personal brand — whether you built it yourself or not. The way to differentiate it from everyone else is through management. By paying attention to mentions of your name online, not spreading yourself too thin, knowing your audience, offering more value than self-promotion, and being consistent, you can be very successful.

More business resources from Mashable:

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- Social Media Marketing: How Pepsi Got It Right
– How Social Media Helps One Small Business Connect with Fans
– 5 Ways Small Businesses Can Avoid Social Media Panic
– HOW TO: Implement a Social Media Business Strategy
– The 10 Stages of Social Media Business Integration
– HOW TO: Use Social Media to Connect with Other Entrepreneurs

Images courtesy of iStockphoto, drflet, titaniumdoughnut

Tags: brand, branding, brands, business, facebook, linkedin, List, Lists, personal brand, personal branding, small business, twitter

Susan Payton is the President of Egg Marketing & Public Relations, an internet marketing firm. She blogs at The Marketing Eggspert Blog, and teaches marketing courses at Marketing EggSchool. Follow her on Twitter @eggmarketing.

We all know about Tweetups and online events, but what about events that you didn’t specifically invite the Twitterati to attend? Conferences, meetings and parties are all events that might not have started online, but which can definitely benefit from online promotion and mention.

Leverage your offline event with some smart social media marketing. Here are seven ways you can maximize exposure of your event using online tools.

1. Blog About It

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Before, during and after your event, blog about it. Blogging beforehand can alert others about your event and encourage them to learn more or register to attend. Live blogging during your event can create buzz and excitement for those who were unable to attend (and provide them a snippet of what they missed, which will encourage them to look for your next event). Blogging after can provide a recap, as well as info on upcoming events.

SXSW attendee Allen Stern liveblogged several sessions at the 2009 event. His blog posts are little more than notes from the presentation, but they do a good job of relaying the highlights to readers quickly.

2. Post Photos on Flickr

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Everyone loves seeing photos of themselves (as long as they’re flattering). By posting photos of your event on Flickr and tagging them with people’s names, you can generate interest in your event from the people who attended and those who follow them on various social media channels.

BlogHer posts photos from its conferences and events both in the header on its website and in its Flickr stream. It invites participants to upload their own photos from the events into the Flickr stream, which encourages interaction.

3. Put it on Facebook

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You can also post the photos and tag them on Facebook. The added benefit of doing so on Facebook is that when you tag someone, it appears on their wall. Anyone who is a friend of someone you tagged can see the photo. The idea is that it will lead them to want to learn more about the event (because hey, they want their photo put on Facebook from a cool local event too). Note that you’ll only be able to tag people that you’re connected to.

If your event or company has a Facebook Page, you can include highlights from the event, like quotes from keynotes, activities, awards or even faux pas from speakers.

For even more interaction, visit the profiles of those that attended and leave custom comments: “Hope you got that wine stain out of your blouse. Sorry about that!” “Great comment you made at the keynote presentation!” Etc.

The Wine Conference, an annual event held in Houston, posts updates on the conference to its Facebook Page. Here the event posts logos for its sponsors, photos from events, and blog links about the conference.

4. Post Photos to Twitpic

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Twitpic is a great tool that allows you to take a photo with your phone or camera and upload it directly (via a shortened URL) to Twitter. Anyone following you on Twitter will see your tweet and the link to the photo, and can click to view it.

During your event, what better way to show those not in attendance what they’re missing than by taking photos and sending them in real time? Save your hi-resolution photos to be processed later, but upload snapshots from your phone instantly to create a sense of visual livestreaming as the event is underway.

5. Tweet the Event

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Don’t overlook the best real-time tool in social media for your event. Sending tweets out to your followers is a great way to keep everyone updated on what’s happening. Whether it’s an awards show where you can share the winners before journalists write about them, or a conference where you can tweet soundbites, Twitter is a great tool for connecting people online and offline to your event.

Make sure your organization or business doesn’t have legal objections to you tweeting from the event. If the event covers trade secrets or other sensitive stuff, you may be entangled in more legal issues than you can shake a stick at if you’re not careful. The NFL banned tweeting from football events this season, for example, and is imposing fines for those that violate the ban.

6. Use Hashtags

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The easiest way to track tweets and other mentions of your events on social media platforms is to ask all participants to use a # with a designated keyword or phrase when discussing it.

For example, in 2009, BlogWorld New Media Expo used the hashtag #bwe09 on Twitter to track all mentions of it. Many presentations used this hashtag or one relating to a particular topic as a way to field questions and comments during the presentations. For those unable to attend, following the hashtag was a great way to stay updated on soundbites from the conference.

7. Livestream Your Event

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If your event is a conference or educational platform, consider livestreaming it via web video. Using services like Justin.tv or Ustream.tv, you can broadcast your event live over the Internet. This helps expand your audience and interact with them, even if they are not present in person at your event.

Wrapping it Up

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Remember that you can get the most out of online promotion if you start long before the event. Map out a strategy that includes what you will do prior to the event, during, and after. Ask employees and attendees to assist you by posting their own take on the event through their blogs, Twitter, Facebook, and Flickr accounts. Make it as easy as possible for anyone to share their content and photos of your event online.

More social media resources from Mashable:

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- 5 Levels of Effective Communication in the Social Media Age
– Zen and the Art of Twitter: 4 Tips for Productive Tweeting
– The Tao of Tweeting
– How Social Media Has Changed Us
– 5 Tips for Building Lasting Online Friendships
– 4 Steps for Effective Online Networking

Image courtesy of iStockphoto, sjlocke

Tags: blogging, BLOGS, business, event planning, Events, facebook, flickr, justin.tv, List, Lists, live blogging, livestream, livestreaming, MARKETING, small business, social media, social networks, twitter, ustream

Brian Solis is a principal at new media agency FutureWorks, and author of the upcoming book, Engage. You can connect with him on Twitter or Facebook.

The debate over measuring social media investment inspired many brands to cannonball into popular social networks and join the proverbial conversation without a plan or strategic objectives defined. At the same time, the lack of ROI standards unnerved many executives, preventing any form of experimentation until their questions and concerns were addressed.

In 2010, we’re entering a new era of social media marketing — one based on information, rationalization, and resolve.

Business leaders simply need clarity in a time of abundant options and scarcity of experience. As many of us can attest, we report to executives who have no desire to measure intangible credos rooted in transparency and authenticity. In the end, they simply want to calculate the return on investment and associate social media programs with real-world business performance metrics.

Over the years, our exploration and experience has redefined the traditional metrics and created hybrid models that will prove critical to modern business practices and help companies effectively compete for the future.

Early ROI Adaptations

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Where the “I” in ROI represents investment, marketers have also explored ancillary elements to address the socialization of media, marketing, and the resulting dynamics of engagement.

Adaptations included:

Return on Engagement: The duration of time spent either in conversation or interacting with social objects, and in turn, what transpired that’s worthy of measurement.

Return on Participation: The metric tied to measuring and valuing the time spent participating in social media through conversations or the creation of social objects.

Return on Involvement: Similar to participation, marketers explored touchpoints for documenting states of interaction and tied metrics and potential return of each.

Return on Attention: In the attention economy, we assess the means to seize attention, hold it, and measure the response.

Return on Trust: A variant on measuring customer loyalty and the likelihood for referrals, a trust barometer establishes the state of trust earned in social media engagement and the prospect of generating advocacy and how it impacts future business.

But as we progress through the ten stages of social media integration, our views and techniques mature into more sophisticated strategies.

For many businesses, the case for new metrics can’t be made until we have an intrinsic understanding of how social media engagement affects us at every level. It’s not as simple as counting subscribers, followers, fans, conversation volume, reach, or traffic. While the size of the corporate social graph is a reflection of our participation behavior, it is not symbolic of brand stature, resonance, loyalty, advocacy, nor is it an indicator of business performance.

The Need for New Scrutiny

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In 2010, social media endeavors are often still thought of as “pilot programs,” launched to steer a brand toward perceived relevance. Budgets, for the most part, are borrowed from other divisions to fund the largely experimental programs. Where that money goes and comes from depends largely on the social media champions who push for this experimentation from the inside.

In many cases however, new programs are introduced without an integrated strategy. Money is allocated from existing programs. If we’re going to take away from something, we should determine whether or not we’re justified to do so.

According to a 2009 study performed by Mzinga and Babson Executive Education, 84% of professionals in a variety of industries reported that they do not measure ROI.

In 2010, executives are demanding scrutiny, evaluation, and interpretation. Even though new media is transforming organizations from the inside out, what is constant is the need to apply performance indicators to our work.

The Business of Social Media

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The CFO, CEO, and CMO of any organization would be remiss if they did not account for spending and resource allocation for social media.

MarketingProfs recently published a study by Bazaarvoice and the CMO Club that revealed the true expectation of chief marketing officers. The bottom line: They want measurable results from social media.

However, the study found that the exact implications of social media still evade CMOs.

- 53% are unsure about their return on Twitter

- 50% are unable to assess the value of LinkedIn or industry blogs

Most importantly, about 15% believe there is no ROI associated with Twitter, and just over 10% cannot glean ROI from LinkedIn or Facebook.

I believe this is the direct result of a disconnect between social media activity and a clearly defined end game. We must establish what we want to measure before we engage. By doing so, we can answer the questions, “what is it that we want to change, improve, accomplish, incite, etc?”

Defining a clear strategy can help us reach our social media goals, including:

– Sales
– Registrations
– Referrals
– Links (the currency of the social web)
– Votes
– Reduction in costs and processes
– Decrease in customer issues
– Lead generation
– Conversion
– Reduced sale cycles
– Inbound activity

Customer Insight

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Customer ratings and reviews rose to the top of useful marketing feedback, as they delivered tangible ROI insight. In 2009, 80% of respondents reported that customer stories and suggestions shape products and services. As a result, brands earn the trust and loyalty of their customers by listening and responding.

According to the MarketingProfs study, CMOs will have more opportunities to engage with user-generated content in 2010, with many reporting:

– A 400% increase in use of Twitter comments to inform decisions about products and services

- A 59% increase in the use of customer ratings and reviews

- A 24% increase in use of social media for pre-sales Q&A

Monetizing Social Media

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Social media metrics will be increasingly tied to revenue in 2010. To what extent seems to vary according to CMOs. The study indicates:

– 80% predict upwards of 5%

- 15% optimistically hope for 5-10%

In 2009, those companies that aligned social media investments with revenue estimates:

– 5% or less revenue tied to social in 2009 foresee an increase of an additional 5% in 2010

- 6-10% of revenue stemming from social media is expected to increase more than 10%

- Those with greater revenues resulting from social engagement expect an escalation of revenue derived from social at 20%

Companies like Dell are not only tracking the impact of social media on revenue, but expanding lessons learned across the entire organization. According to Dell’s Lionel Menchaca:

“Our @DellOutlet is now close to 1.5 million followers on Twitter, and back in June we indicated that @DellOutlet earned $3 million in revenue from Twitter. Today it’s not just Dell Outlet having success connecting with customers on Twitter. In total, Dell’s global reach on Twitter has resulted in more than $6.5 million in revenue. In fact our Brazilian and Canadian accounts are growing rapidly too –- and it was Canadian tweeters who asked to make sure Dell Canada came online to Twitter. Dell Canada responded because the team heard our customers. In less than a year, @DellnoBrasil has already generated nearly $800,000 in product revenues. Similarly, @DellHomeSalesCA has surpassed $150,000 and is increasing at notable pace.”

The Forecast for Metrics in 2010

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Earlier we mentioned generic forms of social media metrics. The survey revealed that indeed, 89% of CMOs tracked the impact of social media by traffic, page views, and the size of their social graph or communities. However, 2010 is the year that social media graduates from experimentation to strategic implementation, with direct ties to specific measurable performance indicators.

In 2010, CMOs will seek to establish a connection between social media and business goals. The study documents the adoption of three metrics:

- 333% surge in tracking revenue

- 174% escalation in monitoring conversion

- 150% increase in measuring average order value

A Call To Action

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Defining the “R” in ROI is where we need to focus, as it relates to our business goals and performance indicators specifically. Even though much of social media is free, we do know the cost of engagement as it relates to employees, time, equipment, and opportunity cost (what they’re not focusing on or accomplishing while engaging in social media). Tying those costs to the results will reveal a formula for assessing the “I” as investment.

When we truly grasp the ability to define action and measure it, we can expand the impact of new media beyond the profit and loss. We can adapt business processes, inspire ingenuity, and more effectively compete for the future.

More business resources from Mashable:

- The 10 Stages of Social Media Business Integration
– HOW TO: Use Social Media to Connect with Other Entrepreneurs
– HOW TO: Implement a Social Media Business Strategy
– 9 Great Document Collaboration Tools for Teams
– 5 New Year’s Resolutions for SMBs
– HOW TO: Choose a News Reader for Keeping Tabs on Your Industry
– 5 Advanced Social Media Marketing Strategies for Small Businesses

Images courtesy of iStockphoto, Petrovich9, Daft_Lion_Studio, pavlen

Tags: business, entrepreneurship, facebook, linkedin, List, Lists, ROI, small business, social media, social networks, strategy, twitter

Sharlyn Lauby is the president of Internal Talent Management (ITM) which specializes in employee training and human resources consulting. She authors a blog at hrbartender.com.

LinkedIn, which recently reached the 50 million user milestone, has long been considered the social networking site for professionals. If you’re in business, it is basically expected that you have a profile there.

But with the more mainstream platforms like Twitter and Facebook being used for business purposes, some professionals are neglecting their LinkedIn profiles. While LinkedIn is certainly not as dynamic as other social media sites, it still provides a lot of value — if you use it correctly. So whether you’re new to LinkedIn or a veteran, here are some of the things you should consider incorporating into your LinkedIn strategy.

1. Include a Photo Avatar

Some media reports claim that because organizations can use any criteria they want to make hiring decisions, photo avatars provide companies with information they may not have otherwise known about you based on a resume alone and could actually hurt you more than help. But, not including a photo with a social networking profile flies in the face of conventional wisdom when your goal is to build relationships and community.

Eric B. Meyer, an associate in the labor and employment group of Dilworth Paxson LLP, reminds us that when using a professional networking site such as LinkedIn, “don’t give a potential employer an easy excuse to remove you from consideration. Use a professional headshot and scrap the picture of you doing a keg-stand.”

He adds that “an employer may not discriminate when selecting one job applicant over another. For example, an employer may not base a hiring decision on such things as race, religion, gender, and national origin. Although actually proving an employer made a discriminatory hiring decision may be difficult.” Businesses who engage in hiring discrimination are the exception, not the rule. Just remember, by using an avatar, you will be providing information about yourself a prospective employer may not have otherwise obtained on its own.

2. Build Your Network of Connections

While we might be inclined to say quality is better than quantity, it could be possible that the number of connections you have says something about you. Greg Koutsis, corporate and international channel recruiter for Aplicor LLC, says, “if someone has 20-50+ connections then I know they probably check LinkedIn at least once a week. If someone has 1-19 then I realize they probably either haven’t begun to pop the hood and look inside or gotten past the initial threshold of their friends, family and past colleagues. They might be a great prospect for me to reach out to but this might not be the best use of my time. This combined with the profile they have listed lets me realize quickly if I am wasting my time with someone who has no interest or trust in LinkedIn.”

So you might say to yourself, if small numbers in the connection department signal you’re a novice, do large numbers mean you’ll connect with just about anyone? Koutsis says not necessarily. “I do not believe there’s a maximum number of connections that makes someone look like they will just connect with anyone. LinkedIn only shows 500 then adds the + sign after the 500 so you never really do know how many more than 500 connections someone has until you connect with them.”

3. Use Status Updates to Your Advantage

Once you complete your profile, there aren’t a lot of places to make regular updates in LinkedIn. The one space where you can keep your connections informed is the status updates section.

Lori Burke, director of human resources at Neighborhood America, explains that updates are not only an interesting read, but very valuable. “I’ve found new networking groups I may not have thought about [via status updates]. Additionally, it allows me to learn what others are involved with or in, who they may be connected to, etc. In total, it widens the scope of knowledge for me.”

4. Seek Meaningful Recommendations

A terrific feature of LinkedIn is the ability to provide recommendations. This is a place for your connections to comment about your work. Recommendations can be thought of as beefed up thank you cards. Instead of telling one person how you feel, you’re telling the world that person does good work.

It’s important to get good solid recommendations and Meyer offers some thoughts on how to do that. First, “think about who knows you best. It could be a co-worker or manager. It could also be a client or customer for whom you just did an incredible job on a huge project. If you seek a recommendation from a client or customer, be polite and remember to thank the person who gives you the recommendation.”

Then, “If you are going to seek a recommendation from a co-worker or manager, keep a few things in mind. Many employers have written policies against giving out anything other than neutral job references to current and former employees. These policies generally focus on giving recommendations, as opposed to seeking them. Still, as a courtesy to the person in your company from whom you seek a recommendation, just be sensitive to your company’s neutral reference policy.”

5. Optimize Your Profile

Your LinkedIn profile should not just be an online version of your resume, optimizing for search engines is key. The format of your LinkedIn profile might depend on whether you are currently employed and whether or not you are seeking new opportunities, says Koutsis. “If you are looking for a new position then you might want your profile to look more like a resume, but maybe not so much if I am currently employed.”

Burke doesn’t mind if the full content of the resume is on the profile as it can be helpful when searching for candidates. However, it is a bonus “when I find networkers who have added more content than you might find in a resume, such as a link to their portfolio.”

When filling out your profile, you should think about your goals for the type of networking you hope to get done. Also, since LinkedIn has the ability to search any word in the content, both Burke and Koutsis suggest listing all relevant keywords at the bottom of your profile if you want to be found easier.

6. Use Groups to Expand Your Reach

Groups are a beneficial networking tool and a great way to expand your network. Koutsis says that he doesn’t look at what groups a person belongs to when he’s searching for candidates but he does find potential resources using the groups function.

However, Meyer reminds us it’s possible to be viewed in a negative light based upon group membership. “For some time now, many employers are going beyond simply running a criminal background check in order to vet job applicants. Employers may be Googling candidates, checking out their public postings on Facebook, reviewing tweets on Twitter, and scrutinizing LinkedIn profiles. In a down economy — as in any economy, really — employers want to fill job openings with the best possible candidates.”

Today’s rule of thumb should be that anything you post in an online profile may as well be listed on your resume or bio. If you belong to a LinkedIn group that is inconsistent with the business image you wish to portray, then that could be a challenge for you. Meyer shared with me the example of belonging to a group called “The Deer Hunters” while applying for a position with an animal rights group (let’s just say, good luck with that).

7. Consider Whether to Link Your Profiles

Burke believes that accounts should be kept separate. “I believe that this strategy allows me to keep my professional personae separate from my personal. Case in point was the one time I posted a social media article to both applications. My Facebook family and friends found the information of little value to them and I believe the same may be true in reverse. However, I will post general information about me (i.e., speaking engagements) with both networks. In essence, it depends on the content,” she says.

On the other hand, Lance Haun, vice president of outreach at MeritBuilder, explains that LinkedIn is “a snapshot of your life at the time you updated your profile so including Twitter, Facebook, or a blog helps to add living context to your profile.” With the lines between work and life being blurred, posting something business related at 1:00 PM and a picture of a cat at 1:00 AM helps “bring the picture of a person together completely.”

In the end, Koutsis asks, “if people see no reason after viewing your profile to connect with you, then why did you reach out to them in the first place?” The most important thing we can do is create a complete and compelling profile. Because the bottom line is the value proposition you propose when you try to connect with someone on LinkedIn.

More business resources from Mashable:

- 5 Advanced Social Media Marketing Strategies for Small Business
- Top 5 Business Blogging Mistakes and How to Avoid Them
- 10 of the Best Social Media Tools for Entrepreneurs
- 6 Must-Follow Steps for Selling in Any Economy
- 5 Easy Social Media Wins for Your Small Business

Tags: business, linkedin, Lists, trending

Just as it is for big corporations, successful branding is essential to the success of a freelancing business and to just one self-employed web worker.

It is often times overlooked, most likely because many don’t realize the large benefits that can come from it.

The first thing we think of when we think “brand identity” is a good logo.

A good logo can do wonders for a self-employed freelancer, but branding identity goes far beyond that, into entire website development, content, business cards, and even into offline scenarios.

In this article, we’ll take a closer look at ways to define a brand for something as unique as a freelancing business, and what one needs to do to get started on the right track to a successful brand.Before we get into the specifics, let’s take a look at how a brand can help any sort of business.

A good brand will lead to success now and in the future, and that is essential for a self-employed person that doesn’t ever want to be forced back into a 9-5 job. If created correctly, a good brand will:

• Create a memorable business
  This will make the clients want to come back to, creating user loyalty.
• Create a basis for the business to expand in new ways
  When launching a new project, a brand can be used to jump-start it successfully.
• A good brand confirms credibility
  This is top concern among many potential clients.
• A properly implemented brand will target the right clients
  This will help finding the right clients looking for exactly your style.

1. Define Your Business Goals

Before one even gets started in the design process of branding, one must define what they want the brand to communicate.

In order to do that, we must define a few specific things in general, the first being the freelancing business’s goals.

Beyond helping to develop a brand, defining business goals will help in a number of other ways.

For one, it will help visualize the ultimate goals of the business, helping smaller goals become more proactive in reaching the long-term accomplishments.

It will also keep you, as the leader of the business, on track, from personal self-management, to anyone you may be managing in the future.

Getting off track is why many businesses fail, and why many freelancers eventually go back to a day job they hate. Goals and a business plan will help you to stay on track.

Take some time aside to set goals properly. Write them down, detail them, and think about them critically. Goals can help plan the future of a freelancing career for years to come. Below are ten items to keep in mind when setting goals:

• Be specific
  Losing sight of where you’re going is an issue that comes from having no goals, but having unspecific goals will also create this problem.
• Create a business plan
  This should be a separate article in itself, but it is a great way to outline goals as well as include finances and tools into accomplishing those goals.
• Set short-term goals along with your long-term goals
  It’s easy to turn ultimate dreams into business goals, as we should, but shorter, more technical goals can track success better.
• Keep committed
  This is an obvious point, but think of lifestyle changes that will help you commit to the goals that are made. For example, if you would like to expand your skill set, set aside a time each day in your schedule to study.
• It may help to make goals public
  Make your freelancing business and goals associated with it as public as possible. If this means sharing with only friends and family, then so be it. It will help to motivate you to complete goals — keeping your business on track.
• Be realistic
  It’s ok to dream high, but don’t set unachievable goals for a time given.
• Have relevant goals
  If a goal ends up providing little or nothing to the growth of the business, then it is pointless. For example, don’t set a goal to take on another client each week that you can’t handle — this will likely only limit the time you have to grow and market the business in other ways. A relevant goal would be, for example, to expand to more than a 1-man (or 1-woman) operation.
• Create an action plan for each goal
  “I’d like to someday own my own design firm”, is just not good enough. Have a goal-by-goal plan to complete broader goals like this. In other words, make the goal actionable.
• Keep everything in line when working on a new goal.
  Reaching goals means business and lifestyle changes, so make sure your finances and other forms of security are still tightly in place throughout the process.
• Take a step back to analyze the progress
  Take what you’ve learned onto the next goal. As an example, if you’re trying to market your portfolio better, what marketing strategies worked? Which strategies didn’t work?

2. Define Your Target Audience

After defining business and career goals, you need to define who you’ll need to attract to keep the business alive.

These people are, of course, the clients. Who is your ideal client? Beyond clients, are you willing to work with others on group projects (i.e. developer and designer)? Who would that ideal partner be?

Target audiences are often more related to one that sells products, or to a blog or other form of website that relies heavily on its visitor count. However, selling services is no different. One must recognize this and take the necessary steps to define their target audience.

Both how a brand is designed visually and how it is presented professionally will lean towards a certain type of person.

This person should be someone you’d like to work with, as well as the type of person that will help your brand grow.

When seemingly ready to open up Illustrator and start on a logo design, wait one more second and get prepared for the visual aspect of the brand-to-be.

Below are some questions to ask about the target audience before jumping into the design phase of your brand.

What is your design style?

If it is more creative, you may want to appeal to groups that would need a creative website.

If it is more Web 2.0 and sleek, you’re going to want to appeal to business owners or vendors of “high-technology fields.”

Consulting agencies, app websites, and other sites of the like would be great targets.

To What Level Are you Willing to Help and Communicate?

It’s true; all clients have varying levels of understanding web technologies, and well, technology in general.

Do you want to attract a client that knows nothing of the web world, in which you will be responsible for providing an easy to maintain website? Or, would you rather communicate with a group of web professionals, sending out the final project to one client?

This can dig deeper into clients as well. Attracting a client, for example that is maintaining a site dedicated to some sort of technology may be easier to communicate with about technology if you prefer that.

Any other type of website that coincides with the “offline world” though may hold a client that would need a simpler website.

What work would you like to be responsible for?

Many of us don’t like all the work that comes from freelancing. Especially in the world of website creation, many clients want us to do it all — design, develop, market, and more.

If you specialize in one area though, it may be beneficial to have part of your target audience be those looking for partnership projects.

For example, if you are a designer, you may want to include web developers in your target audience so that they could contact you to partner up on a bigger project.

This way, whether you know how to or not, you wouldn’t be stuck with the coding and you can stick with what you love.

Define it on Paper

After asking these questions and researching a bit more, write out your target audience in a list.

Each item should not be a single-line type of person, like “Clients with a lot of web experience”, but rather a small very descriptive paragraph.

The more detailed the description, the more success you’ll have once it’s time to start the design process of the brand.

Further Resources

• Web Design, Ad Copy and Targeting your Target Audience
• Website Design – Identify Your Target Audience
• How to Market Your Small Business: Meet Customers Where They Are

3. The Business Name

Is it your own name, or a more formal and creative name?

This is often times a step overlooked, but it is incredibly relevant to the final goals of the website. If you plan to be the owner of a firm someday, or develop a team of web professionals in any other way, your given name as a brand may not be appropriate.

However, many freelancers chose to grow their business by always freelancing solo, while still outsourcing some of their work. There is a difference in each situation, and a personal name would thrive on this type of business.

Also, bigger names may attract bigger projects, while a personal name would attract many smaller clients. Depending on what you’d like to do in terms of work greatly depends on the brand’s name.

So, in the plainest sense: an alternative name would be more versatile, but your own name as a brand would be more personable and each would lead to a different type of client.

Image credit: Mark McGall, 72 Thinking

4. The Logo

The logo is the first step into the design process of the brand. It is the one graphic that your business will survive upon.

Your website, content, and all other design elements must compliment a brand’s logo, as well as work with it towards the ultimate goal of making the sale to the client.

Whether designing it yourself or hiring someone else to do it for you — you’ll need to be the one that decides how it will look.

Many times I get clients that let me have too much creative control when it comes to their brand design. While creative control is always appreciated, when it comes to a brand — that’s a bad choice.

Be sure to research and create a plan for the brand of your freelancing business so you can take control.

Everything mentioned so far in this article will come into play for the initial design phase of the brand.

The name is an obvious factor, but the target audience and business’s goals will also come into play. Keep a few questions in mind concerning all of this when beginning the logo design phase:

• What does the overall style of the logo need to be to attract the right audience?
• What type of colors should be used? As different types of colors provoke different emotions, this ties in greatly to the target audience.
• How versatile does it need to be? How will it grow with your freelancing as a business?
• Does it need to be formatted well with print material as well as web material?
• What shape does it need to be, generally (more rounded/square, or rectangular)? This has a lot to do with what materials you’ll be using it on and the format it will need to take when combined with content.

Some Examples

The above logo says “professional, fun, and personable”. Notice how the varying colors in the web design turn into a more playful approach, which in turn makes it more personable.

The smooth curves in both the font and the image portion of the logo also take the strict factor away, making him as a business person approachable.

This freelancer runs as a single freelancer, branding his business as him — most likely returning to him one-on-one clients with great communication and many smaller, more creative projects.

This brand is a group of designers working together under one website. The brand has a more generalized name, and even a more professional, company-like feel.

Furthermore, looking more into their portfolio, one can see that the image compliment on the logo highlights their design style: clean and sleek with a hint of outside-the-box creativity.

The abstraction of this logo tells the viewer right away about the style of this designer. Also, a bright color also plays into it. It is simple, effective, and portrays the designer’s intentions well.

Playful, light and super creative is what this brand is all about. The logo complimenting this brand is incredibly creative, and lacks a more formal look. That’s not to say it isn’t effective though. Its overall look is still professional while being quirky and original.

This is a single freelancer with a portfolio full of Web 2.0 material. The logo quickly reflects that, and the nature theme provides a calm, cool, and collected tone. The brand says professional and high-tech, but not rigid or boring.

This brand is the most classical of all the logos above. Along with it comes a business that is more traditional and formal. This likely creates more credibility for them as a team, rather than a single freelancer, allowing them to take on bigger clients.

5. Your Website Design, Business Card Design, and Everything Else

Now that you have a logo, you’ve gone through much of the design process for nearly everything else that will require design. It only takes a bit more planning to complete the design process.

If your brand is very personal, a hand-drawn website design may work well to compliment the logo and brand as a whole. If the brand is Web 2.0, you’ll want a sleek web design, sleek business card design, and sleek, high-end stationary and other printed material.

Because the rest of your design needs can be based primarily off of the logo design, most of the target audience and business goals implementation will come into place naturally.

Still, keep them in mind as you develop the brand further. Don’t lose sight of the goals, and always pertain to the original message you’ve planned for.

Examples Continued

This group keeps to their image with the rest of their design as professional yet creative.

The colors, wireframe, and work featured on this portfolio are all abstract, just as the logo is. It is also very clean, to the point, and has a lot of whitespace — again mimicking the logo and brand design.

The web design of this brand is the primary focus, and it is playful, personable, and approachable. It mixes very well with the logo and highlights the brand very well.

The web design is super clean and web 2.0, just as the logo is. Furthermore the design is laid out in a way that is systematized, letting visitors in on all the information necessary, which is a very professional, company-like approach.

This web design is very traditional, attracting clients that would like a straight approach to their web services. Like the logo and appeal to the brand, it is “gimmick-free” and professional. A high level of credibility is present in the web design as it is in the entire brand.

6. Write an Elevator Pitch

An elevator pitch is traditionally used offline when trying to sell your services in about 30 seconds or less.

Pre-planning a small speech to sell your stuff can help to include everything you need to, while still having a crafted pitch that is likely to sell.

However, as the technologies of web work expand each year, elevator pitches are becoming increasingly important for online freelancers as well.

An elevator pitch is very much a part of a brand. What is said in the pitch shares what you do, what your business does, and what you and your business can do for the person reading or hearing your pitch.

When a prospect asks what you do, you should not respond with, “I’m a freelance web designer” or “I’m a freelance writer”. Instead, this is a chance to say, in about 15-30 seconds, what you do in detail.

Nobody is interested in a “freelance web designer”, “freelance web developer” or a “freelance writer”.

What potential clients are interested in is “a web designer that focuses primarily on user-centric web designs that are both creative and professional” or “a web developer that creates website apps focused around users needs — apps that are designed to sell”.

Realistically, elevator pitches should be even better than the above. Furthermore, they can be used as an introduction to a portfolio, or used on the about page to help make sales there, too. To find out more about elevator pitches and how to write the perfect pitch, check out the resources below.

Further Resources

• Is Your Elevator Pitch a Home Run?
• The Writer’s Elevator Pitch
• Not Getting a Rise out of your Elevator Speech?
• Write an Elevator Pitch for Your Blog
• Elevator Pitch 101 – Intro To Writing a 30 Second Elevator Pitch

7. Write an About Page

Your about page is where clients and others who may want to work with you can get to know you, before having to make any sort of contact. It should reflect yourself, and the way you do business.

Is your brand fun, professional or to-the-point? Most likely, your brand so far has reflected your personality in its own sense already. It’s now up to you to write an about page that can “make the sale“.

If a person has become interested enough to check out the about page, you have somehow convinced them to become at least half-way interested in your services.

Hopefully, you’ve attracted the right person based from your declared target audience. If so, how would you talk to this person?

Content-wise, you’re going to want to keep to your original style. For example, if you want a more company-like approach, write more formally. For a more creative approach, be personable and fun.

Your career choice as a freelancer and the work you do probably already reflects your personality a great deal, so just being yourself is the best option when trying to find a writing style for the about page.

It is of utmost importance to not try to sound like anyone else — your own voice is what makes you different from every other freelancer on the planet.

After figuring in the writing style and how to approach the page, one must outline what to include. Below is a minimum:

• Your history in the field and what you do.
• Your professional experience, and possibly school experience if present.
  (A written résumé)
• Perhaps a link to a more formal resume.
• Contact information, or a link to the contact page.
• A relevant note to their problem, and how you can help them.
  (They need a website, you can make one for them.)

One may want to include other sections that further define their personality and business.

The more a potential client feels they know you, the more likely they’ll be to make contact because you and your business will seem more approachable. (Keep in mind though that it need not be a 10 page autobiography!)

Further Resources

• Your About Page Is a Robot
• How to Write Your “About Me” Page
• The 4 Essential Elements of an About Me Page
• Best Practices For Effective Design Of “About me”-Pages
• Five Tips (and a Bonus!) on How to Write a Fantastic About Page
• The Importance Of An “About Me” Page

8. Get Clients to Reach You

Now that you have a brand, it’s all about marketing and having clients find you.

You’ve created a target audience, identified business goals (both present and future goals), built the brand in a design sense around those two definition, and created content that helps sell your material.

This is all great, but at this point your brand is unknown and inactive. Don’t worry though — your brand is supposed to do the work for you, and given the time, it will.

Let people know about your brand by getting listed on job websites, doing guest posts, or leaving messages in forums. Generally, marketing is the same — but now you must market your brand as opposed to yourself.

Keeping Consistent

In my own experiences with branding, I’ve found myself re-branding and trying out new things.

It all came down to the fact that I had never taken the time to correctly brand my business, and specifically, that I had never taken the time to find my true target audience.

That forced me to revamp my brand to meet my needs as time went on. I could have avoided the whole mess if I would have taken the time in the beginning.

In the end, that has hurt my business because clients, readers, and other people that keep my business alive didn’t recognize me and my business after each revamp, and it also hurt my credibility.

It is essential to keep a brand consistent, for the reasons mentioned above, and for a number of other reasons. Once you lose the brand, you lose all of the benefits that come along with it. If you change a brand, even if it is being changes to better match goals today, it will have to start marketing from base zero once again.

Here are a few articles and tips on how to keep a brand consistent.

• Keeping Your Brand Consistent
• Is your online brand consistent?
• Keep Things Consistent – Basic Brand Management

Updating a Brand

As we change as professionals and as people, there is no doubt that we will want to change our brand too. We may grow into a design firm rather than a freelance web designer, or a web developer more so than a designer.

Much of the time a person will be focusing on one area of web work, only to find over time that their skill set and interests have expanded into something completely different.

• That’s fine; that’s life — we live, we grow, we change.
• The trick now is to not change your brand, but to upgrade it, and develop it further.
  This is where our initial goals step into place. With the correct planning of our goals in the first place, we were able to plan ahead for moving forward. Perhaps you were a single, lonely freelancer back in the day you created your brand, but now you’ve finally got a team together as a firm, just as one of your goals stated. If you planned the brand around that goal successfully, you may only need to make a few tweaks, while still making your brand recognizable and overall, the same.
• To upgrade a brand, keep a few things consistent: the name, the style, and the main color combination.
  The name is the most recognizable part of a brand, so that is something you will never want to change. The overall style is very tightly knit into your target audience, and in order to keep your current client base, you’ll want to keep that. Lastly, color is one of the most memorable aspects visually, and most likely is the driving force visual for your brand. Keep this, and you keep the tone and memorable factor of your brand.

Further Resources

• How to Get Clients to Come to You
• 8 Brilliant Freelance Job Boards to Help You Get More Clients
• Getting the Freelance Gigs to Come to You — Your Resume and Portfolio

Wrapping Up

Brand creation is definitely an art in itself, and takes a lot of time to plan.

Don’t rush through this essential step of a freelancing career — having a brand can not only benefit you as a web professional, but also avoid fallbacks and can aid as a form of security.

No matter how big your business is — how big your client base, your team, or your popularity is — develop a plan, a brand around it if you haven’t already.

Then, stick to it, be consistent. It may also be helpful to take a step back if you already have a brand to analyze it. Can it be upgraded or further developed? Are you missing anything essential to your brand thus far?

There are, of course, many more tips and suggestion that could be mentioned, and much of it is a matter of personal experiences.

Written  by Kayla Knight.

This post originally appeared on the American Express OPEN Forum, where Mashable regularly contributes articles about leveraging social media and technology in small business.

Business blogging can be exceptionally rewarding. When done correctly, a successful blog can bring attention to your business, can attract new customers, and can turn your current customer base into the type of fans that companies like Apple, Netflix, and Ben and Jerry’s have: people who will not only buy your product or service, but evangelize it to their peers. Of course, like anything, there is a right way to go about starting a business blog and a wrong way.

Creating a blog for your small business isn’t easy; it requires hard work and the ability to think creatively about your work. But if you avoid the five big mistakes laid out in this post, your chances of building a successful business blog will be much better.

Mistake #1: Treating Your Blog Like a Press Center

The number one mistake that business bloggers make is to treat their blog as an extension of their current press center. Repeat after me: Your blog is not the place for press releases. Blogging is a conversation and it offers a way for your customers to connect with your business on a completely new level. Press releases, on the other hand, are the exact opposite. They’re impersonal, they’re self promotional, and most readers don’t trust them. If you use your blog to republish press releases your customers will have no reason to keep reading and they’ll also likely not trust your content.

How to Avoid: First, don’t ever put out a press release on your blog. You can use your blog to make product or other business announcements, but do so with original writing and in a more casual voice. Second, do use your blog to write about things other than your core business. Share your thoughts on your industry, share insights into the day-to-day work life and processes at your company, and provide tips and tricks you have learned during your time in business.

Mistake #2: Not Blogging Regularly

Think about the blogs you read on a regular basis — how many of them publish only sporadically? Most successful blogs put out new content at least a couple of times per week and try to stick to a regular schedule. Consistently putting out quality content will keep readers returning and over time it will help you build a community and turn your customers into fans.

How to Avoid: Blogging regularly isn’t easy, so to avoid burning out, brainstorm editorial ideas ahead of time. If you plan to put out new posts every Tuesday and Friday, for example, try not to start writing Tuesday’s post on Tuesday morning. Get other people at your company involved so that one person isn’t shouldering the entire blogging load, and even consider sourcing content from your customers. Remember that anything can provide fodder for a good blog post, so pay attention to the things you read or see on other blogs, newspapers, magazines, or television.

Mistake #3: Not Enabling Conversation

As I already said, blogging is a conversation, and not allowing it to occur on your blog is a mistake. It’s true that blog comments can open you up to criticism, but blogging is an unparalleled opportunity to connect with your customers. You’ll get a lot more out of blogging if you enable — and even encourage — your customers to respond to what you write.

How to Avoid: Obviously the first thing you need to do is enable commenting on your business blog. But beyond that, you need to remember that the conversation is two-way. Get in there and respond to the comments readers leave on your blog and you’ll be more likely to develop a community around your writing that can help turn your customers into fans who will evangelize your products and services and provide you with quality feedback. You should also participate in the conversation on other blogs in your industry by leaving comments on posts elsewhere around the blogosphere. That will help you to establish your “blogging brand” and bring new readers your way.

Mistake #4: Making New Content Hard to Discover

Your blog won’t be very helpful to readers if they aren’t able to easily find new content. You need to make your blog discoverable and you need to make sure that when you add new content, your regular readers will be able to find it.

How to Avoid: There are a few ways to make sure your blog content is more easily discovered.

- Make your blog easy to find by linking to it prominently from your company’s web site and including your blog’s URL in your email signature, on your business cards, and in sales and marketing collateral.

- Use a full RSS feed (because the goal with most business blogs should be to get read, not boost page views) and make it easy for your readers to find and subscribe to.

- Embrace social media technologies like Twitter and Facebook as a way to notify your fans and followers of new blog content, and make it easy for your readers to share content with each other through social media channels and via email.

- Optimize for search engines by putting relevant keywords in post titles and URL slugs and write about the things that your customers are most likely to be searching for — but avoid sounding artificial simply so you can stuff some more keywords into a post.

Mistake #5: Expecting Too Much, Too Soon

Blogging isn’t a sprint, it’s a marathon. Your blog won’t be an overnight success, and for the first few months it might feel like you’re writing for no one. It can take time to build up your readership and have a regular community of people who participate on your blog. Don’t expect immediate returns from your blog and do expect to put in a lot of hard work.

How to Avoid: Set attainable goals and realize that you’re in it for the long haul. Don’t cancel your blogging efforts after three months — give it at least a year of regularly putting out quality, original content. And make sure that your blog is easy to find, and that your readers are able to easily comment and share posts with others.

More blogging resources from Mashable:

- 6 Tips for Customizing Your Small Business Blog
- 5 Rules for Better Web Writing
- Top 20 Ways to Share a Great Blog Post
- 26 Places to Find Free Multimedia for Your Blog
- HOW TO: Support Social Good on Your Blog

Image courtesy of iStockphoto, Franck-Boston, blackred, marekuliasz

Tags: blog, blogging, business, small business