abril 8, 2010

Solve A Problem To Achieve Social Media Marketing Success

This is part 3 in a 6-part series detailing a simple process for developing a successful Social Media Marketing program based on the acronym L-I-S-T-E-N.

Part 1: L is for Listen & Learn

Part 2: I is for Interpret & Identify

What was the last ad you saw that solved a problem you had?

Or the last email that did?

The last tweet?

Better yet, when was the last time a company asked for your help in solving a problem?

If you’re anything like me the times this happens are few and far between.

As a result too much advertising interrupts us solving problems we don’t really have or, worse, just bombarding us with ‘we, we, we’ messages.

And it’s a shame really because what an opportunity we have as marketers in the digital age to find out what problems people have and involve them in the solution!  There’s probably never been a better time in history.

If you’ve been following along in our process for developing successful social media marketing, by now you’ve used the many tools marketers have today to listen in on the conversation.

And, based on that, you’ve identified the problem(s) your target market has along with the online communities where they congregate and the key influencers.

The third phase of the social media process – Solicit & Solve – solicits influencers – whether they’re current customers or potential customers –in solving the problem at hand. This is done by engaging them to find out their ideas, thoughts and preferences in creating a mutually beneficial outcome.

image

Sometimes the solution may be as simple as creating new content to speak to the need of a certain demographic. For example providing party hosts with a drink recipe app or, conversely, a blood-alcohol calculator to convince guests to take a taxi.

Other times a solution may be more complicated; changing your product to offer Moms a sanctuary in the middle of an indoor playground for example. Or, harder yet, asking an individual who had a negative experience with your product to participate in the resolution process so that the issue doesn’t occur in the future.

The goal of this process is simple: to solicit your customers help in solving the problem so that those with a good experience are even more encouraged to share it with their network and those with a negative experience, at the very least, don’t negatively influence anyone else with respect to the product or company or, best case scenario, become brand advocates and tell others how pleased they are with the solution.

So do yourself – and your customers – a big favour and base your Social Media marketing strategy around solving a core problem and solicit the communities help in creating the solution.  It’s a simple but rare approach that will make you more successful.

Next week: Testing & Tracking

Post from: Search Engine People SEO Blog

Solve A Problem To Achieve Social Media Marketing Success

marzo 30, 2010

Top 10 Most Popular Foursquare Badges [Infographic]

Foursquare-Infographic

Foursquare is a popular location-based social network that keeps track of users’ whereabouts. People “check-in” at various locations, letting their friends know where they are and allowing them to find you or recommend places to go nearby. People can check-in at cafes, bars, restaurants, parks, offices, etc.

When users check-in using Foursquare, they can unlock interesting badges based on the places and frequency of their visits. You can unlock the “Gym Rat” badge if you hit the gym 3+ times per week, the “Explorer” badge if you checked into 25 different venues, or even the “Crunked” badge if you stop by 4+ places in one night!

Foursquare Grader measures your "Foursquare mojo" by analyzing your usage and giving you a grade and rank based on your comparison to other Foursquare users. The Top 10 Badges are presented above using Foursquare Grader data.

 

Live Webinar: Social Media Optimization Is The New SEO With Brian Solis

Social Media Optimization Is The New SEO

New Media thought leader, Brian Solis, will share how to implement and manage a Social Media Optimization (SMO) program.

Date and time: Wednesday, April 14, 2010 at 12:30pm EST 

Reserve your spot now to increas your visibility in social media!

Connect with HubSpot:

HubSpot on Twitter HubSpot on Facebook HubSpot on LinkedIn HubSpot on Google Buzz 

 

marzo 26, 2010

Louis Vuitton VS. Google: The Importance of Online Reputation ManagementSearch Engine People Blog

After a long 7 years Google rang the victory bell over a trademark lawsuit with LMVH (responsible for the Louis Vuitton brand) this past Tuesday, March 23. Ever since this lawsuit caught my eye a while back I have been pondering why they decided to take this approach instead of doing the obvious: online reputation management.

In case you’re not up-to-speed on the case, here’s a quick overview.

In 2003 LMVH sued Google in French courts and eventually won in 2005. This led to Google paying over $400,000 USD for trademark infringement. LMVH’s beef was with ads selling Louis Vuitton replicas being shown when someone Googled “Louis Vuitton”. They were choked that Google would be selling the Louis Vuitton trademark to third parties – specifically websites selling counterfeits.

Google then took the case to the European Union’s highest courts where the battle continued for another 5 years until the ruling was made this past Tuesday, March 23 in Google’s favor. The courts stated that Google had not infringed trademark law by allowing advertisers to purchase keywords matching competitors’ trademarks.

Will the Real LV Please Stand Up

When I search for Loius Vuitton on Google (in British Columbia, Canada), one search result is for the authentic Louis Vuitton site, one is a Wikipedia entry for Louis Vuitton, and the other 8 are selling Louis Vuitton replicas.

So why is LMVH getting their knickers in a twist over ads when the search results are clearly dominated by people selling replicas? If anything, these search results most likely have a higher clickthrough rate then any AdWords campaign.

Money Well Spent?

How much do you think LMVH has paid in legal fees these past 7 years? Wouldn't they have been better off tackling an aggressive online reputation management campaign with that money? There are professionals out there that specialize in this type of thing you know.

Yes a lot of people sell Louis Vuitton replicas. But a lot of people also sell Chanel knockoffs and they seem to be doing pretty well in the SERPs. When I Googled "Chanel" only one knockoff company showed up in the results. So it is possible for the Louis Vuitton brand to do the same thing. Yes it can be costly, but it can’t be more than they’ve paid for a 7 year battle with Google in the courts.

What They Should Do

The following are some online reputation tactics that Louis Vuitton can benefit from. Since they can not control AdWords results, they can at least try to reclaim back organic search results for their name.

Subdomains

Only two pages from a domain can rank in the search results, however, search engines treat subdomains as unique websites. By developing content on subdomains, Louis Vuitton can have multiple sites that rank for their domain name. A blog, for example, can be one example of a subdomain.

New Domains

Louis Vuitton has a couple of options for new domains they can build up through link building methods. They are involved with nautical events and hold the Louis Vuitton Pacific Series and the Louis Vuitton Cup. They also hold the Louis Vuitton Classic for automobile collectors every year. Those are two separate sites that would work well.

Then there is Espace Louis Vuitton. It produces and hosts three exhibitions per year, around the themes of travel, heritage, art and fashion. It is a popular attraction that attracts more than 10 000 visitors for each exhibition. Once again, they have another opportunity here to create a branded website.

Affiliations & Distribution

Currently only Louis Vuitton stores are authorized to sell their products. What if they follow suit with other successful luxury brands and find high-end stores to officially sell their brand?

With this method they can create landing pages on sites that distribute their products and help along with link building. Although it may take away from their exclusivity, it will also prevent them from being overtaken by replicas in search results. They have proven that they obviously care about their online presence by taking Google to court in the first place.

Social Media

Louis Vuitton can also benefit from doing a little social networking. Like creating a Twitter account (and hiring someone to run it properly), or putting some of their fashion show clips up on YouTube. Outspoken Media has a thorough Online Reputation Management Guide that covers all the angles of the social media approach.

If all of this sounds like a lot of work, it is. But it is a small price to pay for Louis Vuitton to take over search results currently dominated by fakes. It will also most likely have a better ROI then taking Google to court.

———————————————————————————————————

Stephanie Woods is an internet marketer living in Kelowna, BC with over 10 years experience with advertising and marketing. You can reach Steph at her internet marketing blog or on Twitter.

Post from: Search Engine People SEO Blog

Louis Vuitton VS. Google: The Importance of Online Reputation Management

marzo 25, 2010

5 Ways Marketers Can Use Google’s New Bookmark ListsHubSpot’s Inbound Internet Marketing Blog

marzo 24, 2010

10 Steps to Optimize Your Content Marketing StrategyOnline Marketing Blog

SES New York kicked off with an excellent keynote presentation by David Meerman Scott (interview) followed by a panel on Digital Asset Optimization including Mark Knowles, Chris Boggs and myself. Richard Zwicky moderated.

The rising importance of optimizing one’s digital assets came out of Google and other search engines’ decision to start including information and file types from other sources than their main search index. Some queries trigger search results that go beyond web pages, MS Office docs and PDF files to include sources such as images, blog posts, news, video thumbnails, books and shopping.

While many SEOs were responding to the changed landscape of the Search Engine Results Page (SERP) and optimizing for other file types, many others were already optimizing holistically under the premise of, “What can be searched on can be optimized“.

Most companies are not wired to create the variety of content that can achieve top visibility on search engines. In most cases, search engine optimization efforts are focused on content and digital assets that are currently in place.  Being able to get more marketing impact out of existing content is as much a driver of digital asset optimization as it is a part of a holistic strategy that matches up with the opportunities presented by an ever changing search results page.

In the DAO session at SES New York I presented a historical perspective on digital asset optimization based on when TopRank  started writing about it in 2007. I also talked about the changed search landscape that now includes personal, real-time, social and mobile search. I also discussed the following TopRank 10 Step DAO Content Strategy:

Search & Social Media Keyword Research

Anticipating demand via search is traditionally handled by keyword research tools such Google’s tools, Bing or services like Wordtracker and Keyword Discovery.

As advertising and media placements can drive search, so can social conversations. Social media monitoring tools can help marketers conduct social keyword research as a compliment to search engine based keyword research.

Find out what key language and key topics are being discussed on the social web and you’ll have invaluable insight into content ideas that can provide value for both social media marketing and search engine optimization.

Analyze Search Results Landscape

The output of Universal and real-time search results are not persistent. For example, a search for a particular phrase one day might yield news and image results and on another day display only web pages.

It’s useful to monitor the search results landscape for keyword phrases that you’re after. Understanding the mix of data sources besides the main search engine index can help with the allocation of optimization resources.

If news and real-time results are most common, it may make more sense to focus on content promotion there versus images or video.

Define Buyer Personas & Buying Cycle

Understanding the needs of your customer is marketing 101. Search marketers are becoming more sophisticated in their understanding of customer profiles and developing personas to represent who you’re trying to attract via search is an important step in a content strategy.

Knowing what kind of content and what type of digital asset your customers will best respond to can improve effectivness at driving traffic from the search visibility you’ve achieved through SEO.

The buying cycle is another dimension that warrants attention to make sure you’re creating, promoting and optimizing content that is relevant to where your customers are in their search/research process. Broad concepts usually represent early stages of research versus more specific phrases which often indicate a buyer is closer to purchase.

Inventory Existing Content & Assets

With a more holistic SEO effort, especially one that will incorporate digital assets, it’s important to have a baseline understanding of what you have to work with. Taking inventory of your content and digital assets is something we’ve been recommending for over 3 years and it’s an essential first step.

Having an understanding of current content and digital assets can also uncover content that is ripe for re-purposing. A common example is video that can be deconstructed into multiple, short form videos, single images, transcribed into text or splitting the audio off into a podcast.

Develop an Editorial Plan for New Content

Understanding your search and social media keywords, buyer personas and the assets you have to work with will help identify what new content you’ll need to create.

Adopting the perspective of a publisher, not just a marketer, will help resource allocation, planning and goals/measurement for content creation.

For example, rather than just sending out a press release and publishing a blog post with a new product announcement, a company might, based on search/social keyword research and an understanding of their buyer personas, decide to create a resource page for journalists that includes links to relevant resources, a standard press release, images, PowerPoint, video, past media coverage, executive interviews, audio snippets, demo and appropriate media relations contact info. It would be made easy to bookmark or share this resource page as well.

The assets being linked to from the resource page would be hosted either on the corporate site, optimized of course, or hosted on 3rd party media sharing sites such as Flicrk, YouTube, SlideShare, DocStoc, PRWeb and others.

This provides a richer experience as well as numerous options for interaction. It also offers multiple, potential entry points into the resource page via search, since the optimized digital assets can rank in search results on their own and link to the destination content on the corporate web site.

Map Keywords to Content & Digital Assets

The functional process of implementing search/social keyword research is to map those concepts to the content and assets you have. This helps manage the initial keyword optimization process.

Mapping keywords to the editorial plan is also a useful guide for the future creation and optimization of content. Not only are web pages, images, video and other assets optimized for search, but optimized for customers.

Operationalize Content & Digital Media Creation with SEO

SEO and digital asset optimization are not one-time events. Keyword demand will change and of course, new content and media will be published. To ensure keyword optimization of new content, it’s important to incorporate SEO with established content creation and promotion processes.

That might be updating the corporate styleguide with SEO and keyword usage rules or it might mean making programming changes to the web site’s content management system to prompt content creators with keyword cues when adding text or other media.

Develop Off Page Digital Assets

The beauty of social content is of course, that it’s social! Sharing should be easy and encouraged. Hosting some digital assets on social media sharing sites such as those mentioned above (Flickr, YouTube, Slideshare, DocStoc) can introduce your optimized content to new audiences and attract both traffic and links. More relevant links mean better search engine visibility and web site visitors.

Promote/Syndicate via Distribution Channels

How will anyone know you have excellent content and digital assets if you don’t promote? Dedicate a fixed and persistent effort to developing social networks where your customers and influentials spend their time on the social web. Do the same with social media sharing web sites so that when you post a new video on YouTube for example, your network there can be notified.

Developing distribution channels for content will significantly improve reach and the likelihood of your content being passed on, shared and made socially popular. Email newsletters, RSS, Ping.fm and TwitterFeed services are good examples of content distribution services that help promote content efficiently.

Ongoing Measurement with Web, Social and Search Analytics

Search marketing professionals are well aware of the value from web and search analytics that measure search visibility performance as well as web site interactions and conversions. The importance of social media monitoring and analytics is also essential for a DAO Content strategy.

On the front end, social media monitoring tools can help you identify conversations and influentials that are meaningful to the topics and customers your marketing efforts are trying to reach. Social keyword research can in part, be accomplished by some social media monitoring tools. Those same tools are essential for measuring the social impact of your digital asset and social media optimization efforts.

A simple cycle would be one where you’ve identified new keyword topics beginning to buzz on the social web and taking that cue to create content. Promote that content through your social networks and use social media monitoring to track the effects of your content contributions to the larger conversation on the topic. Use web analytics to measure any increase in search based traffic based on the growing popularity and awareness of the topic based in part, on your contributions and social interactions.

With an Optimized Content Strategy, there’s good news and bad news.

The good news is that by following these 10 steps, a significant impact can be achieved in overall authority for the topics and keyword concepts focused on as well as the ability to attract new business, media coverage and employees.

The bad news is that it’s not easy. Making the commitment to serving customers with content and media on an ongoing basis, indefinitely without the initial ability to forecast ROI will make many companies say, “Great idea and it makes sense, but not for us.”

However, those companies that make the effort to really understand and implement these fundamental concepts are making an investment with a payoff that is very long term and with momentum, very signifcant. Some companies will be able to “come out of nowhere” and dominate their category by following these 10 guidelines for an optimized content marketing strategy.

Live blogging coverage of the Digital Asset Optimization session at SES New York was provided by:

And this article on Holistic SEO with Digital Asset Optimization was recently posted on ClickZ


© Online Marketing Blog, 2010. |
10 Steps to Optimize Your Content Marketing Strategy |
20 comments | http://www.toprankblog.com

marzo 19, 2010

How To Create A Powerful SEO Plan In 10 minutesSearch Engine People Blog

How To Set Proper Goals?

User: OK, I am a SEO specialist and I need to create SEO plan for a new client. The task is
pretty straightforward, but there are so many options! What do I need to do firstly? And what operations don't matter?

Yes, there are too many options and it can be very hard to set primary goals that will get your SEO project to the top of search results. SEO experts are likely already provided you with recommendations that contradict with each other.

  • Disregard the SEO stuff. Content is king!
  • Content doesn't matter. Page Rank does!
  • You need more backlinks. We will create them for you. Sign In here for $1500.00

Sounds familiar?

Things don't need to be so complicated. It's seems to be evident that you are not the first person who faced this issue and, thus, your SEO plan is not required to be a something the world have never seen.

You need to simply review sites already created by your competitors and perform the same operations they did in the past

Step #1: Investigate the Competition

Let's say you have a site that sells hats. The users find your site by entering 'buy hat' in Google. You know that your goal is to be at the first place in the search results each time the users enter 'buy hat' keywords.

What operations do you need to perform to be at the first place? Let's see how your competitors managed to do this:

  1. Open Google and enter 'buy hat'.
  2. Open the page that appears at the first position in search results.
  3. Write down the PR of the page you entered.

    NOTE: Google Toolbar is required to get information on the PR. If you don't have Google Toolbar installed, follow the URL: toolbar.google.com.
  4. Get information on the competitors' backlinks by entering the following query in Google:
    "CompetitorSite.com" -site:CompetitorSite.com and write down the value
  5. Does the competitor has keywords in Title?
  6. Does the competitor has keywords in URL?

Step #2: Process The Results

As a result of operations above you should have a list with neat goals. It is clear that in order to be at the first position in the search results you need to

  1. Obtain PR 5.
  2. Get 47,400 links to your site (gosh!).
  3. Create the pages with words 'buy' and 'head' in title and in the URL.

Follow the recommendations above, get your site to the top and be happy!

PS By the way, our new tool Google SEO Recommendations performs the operations listed above automatically. It also provides you with SEO-recommendations.

Gushchin Dmitry is the creator of Easy SEO Tracking service. The service allows users to track the SEO parameters of theirs sites.

Guest posts do not necessarily reflect SEP's professional opinion

Post from: Search Engine People SEO Blog

How To Create A Powerful SEO Plan In 10 minutes

marzo 17, 2010

Facebook Is for Friends, Blogging Is for BenjaminsHubSpot’s Inbound Internet Marketing Blog

marzo 12, 2010

SXSW: Content Strategy – Fancy Name for a ‘Plan,’ or Key to Marketing Communication?HubSpot’s Inbound Internet Marketing Blog

marzo 11, 2010

What Do Coke, Pepsi, Pampers, Dominos, Google and Facebook Have in Common?HubSpot’s Inbound Internet Marketing Blog

marzo 10, 2010

11 Free Tools for Social Media OptimizationOnline Marketing Blog

Plenty of bloggers are talking about the inevitable intersection of social media marketing and search engine optimization. Heck, we’ve been blogging about SMO since 2006! Keyword optimized social content and channels of promotion provide abundant signals to search engines for improved visibility on standard, social and real-time search.

The changing nature of social media marketing and optimization create the need for tools whether for research, marketing and promotion or analytics. Here are 11 social media and SEO tools you might find useful:

Below are screen shots of each tool with a more detailed description of how you might use them.

HowSociable is a useful tool to quickly gauge the social presence of a particular keyword or brand name. Agencies like TopRank Marketing will use this kind of tool (customized) to take snapshots of customer social presence metrics for social media optimization programs. For each social site polled, you can clickthrough to see specific mentions.  This is a characteristic of more advanced social media monitoring tools, but for those that want a quick glimpse, HowSocialble is easy to use and the price is right, just like these free social media monitoring tools. However, if you want more comprehensive brand search and monitoring, then a paid social media measurement tool is worth the investment.

KnowEm is both a free and a paid service that will help you easily and quickly check whether your brand terms or other keywords have been registered as social profiles on a wide variety of social media web sites. Everything from blogging platforms to social news and bookmarking services are included. If you don’t want to complete all those profiles yourself, you can pay knowem to do it for you.  Companies invest a lot in building their brand, so this tool is helpful both for creating off site promotion channels as well as guarding against brand name squatters.

Social Media for Firefox is the only browser addon in our list and can be a handy tool to identify upcoming news items that are gaining popularity on certain social news and bookmarking services. A big part of building a more influential user profile is to be a consistent source of submissions for articles that become popular. This addon helps identify articles that are becoming popular on services like Digg, Reddit and StumbleUpon giving you a heads up to submit to other services.  The logic is that if a news item becomes popular on one service it has a good chance of becoming popular on others.  Relevance, timing and focus are key as is patience for this kind of tactic.

SEMRush is an interesting tool for identifying the keyword visibility, both organic and PPC, on Google for pretty much any domain name you might be curious about. Your own or competitors for example. A common question for marketers is, “What are my competitors optimizing for?”. This tool helps uncover that insight and in combination with other standard and social keyword research, can be very helpful insight in a social media optimization program.

Google Insights for Search is a handy tool to research trends in popularity of various keywords on their own or in combination.  Filters for search type, geographic location, industry or topical category and timeframe allow you to refine some pretty useful information about what’s in demand.

Eric Miraglia ’s Inlink Analyzer is a back link analysis tool based on Yahoo’s Site Explorer that not only counts and displays source links to a particular URL, but it also shows if the source links were bookmarked on Delicious and what keyword tags were used. This kind of insight can be quite useful for understanding the relationship between social keywords and link popularity. It would be nice if there was a CSV export option.

Majestic SEO is easily one of the most powerful and useful link analysis tools available. There is a free version that gives you link acquisition counts over time and if you are a site owner, you can get full reporting for your site once you validate it.  If you use the paid service, you can get the juicy link details on your competition.  This tools is useful for finding high impact links for standard SEO but it’s also useful for finding out which social media sites your site or competitors’ site are getting  the most links from.  Also, which of your own social destinations (blog, Facebook, Twitter, etc) are getting inbound links and from where.

Andy Beal’s Trackur service is a very easy to use social media monitoring tool that offers a free version that will satisfy many beginners in the social media optimization space.  Social media monitoring services are keyword based, (queries and negative or exclusionary) and that means some very useful information about how popular certain keyword concepts are on the social web. Of course you can use it to monitor what people are saying about your brand, identify a certain measure of influence and where they’re saying it. But seeing social keyword popularity trends can be quite useful for taking advantage of real-time marketing opportunities.

SocialMention is a free real time and social search tool that offers an array of search options (just blogs, just forums, just bookmarks or all) and output in the search results. You can get an indication of basic sentiment and the top social keywords associated with your query. As a free service, you don’t setup an account and save your search results, but you can easily download them into a spreadsheet. This is probably one of the most useful, free social search tools online.

Bit.ly URL shortening is very handy since they’re included as a default service on Twitter and many other Twitter applications. Bit.ly is rock solid reliable with uptime, which is pretty critical when you’re relying on their URL redirect to send traffic to whatever it is you’re promoting. You can also get basic statistics for each URL that your shorten to show how productive the site is where it was shared.  In today’s succinct social web with Twitter, status updates and micro-content, being able to conserve space with a reliable URL shortener is very helpful. Stats on top of that make this a “go to” URL shortening service.

PostRank offers a nice measure of engagement at the individual document level and if you pay attention, you can get that data on any web site in their database, not just your own. You can easily see what content on your competitors blogs are getting popular and where.  If you sign up for the PostRank Analytics service, you can incorporate Google Analytics data with social engagement metrics. These are essential comparisons in a social media optimization program and can help you understand where to plan your time on the social web.

This is really just the tip of the iceberg when it comes to SEO and Social Media Marketing tools. What low cost or free tools have you found to be effective for social media optimization tasks?

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© Online Marketing Blog, 2010. |
11 Free Tools for Social Media Optimization |
46 comments | http://www.toprankblog.com